Director, Client Strategy & Services (Account Director)

Bold Orange is seeking a driven, strategic, and digital-first Director, Client Strategy & Services to add value to our growing agency. As a member of the CSS team, you can expect to understand, analyze, strategize, ideate, collaborate, contribute, and lead client solutions that deliver “And Then Some” to drive meaningful results for our clients.

As a digital-first agency, we are looking for candidates with demonstrated experience in developing and executing on strategies across digital touchpoints to create seamless customer experiences.

Duties and Responsibilities:

• Leverage your digital prowess and experience to shape solutions and drive results across channels including email, website, and paid media with a heavy emphasis on the digital strategy aspect of executing in these channels
• Lead and inspire cross-functional agency teams to deliver great work for our clients. Set the vision and create the strategy for our work and develop solutions to drive results for our clients
• Develop, nurture, and grow strong client relationships, assessing client needs and proposing appropriate marketing services.
• Partner closely with client teams including marketing, creative, operations, finance, analytics, product, technology, and senior management
• Create, lead, and present the development of holistic strategy to clients via engaging storytelling
• Develop and clearly articulate well-informed, clear points of view to confidently lead and guide our clients
• Author creative and project briefs
• Manage scope changes, resolve conflicts, and maintain momentum through proactive problem-solving and negotiation
• Monitor industry developments and best practices to inform strategy and keep clients ahead of the curve.

Required Qualifications:

• Bachelor’s degree in business, marketing, communications, public relations, or equivalent work experience
• 7+ years of marketing/advertising experience in an agency setting
• 8+ years relevant work experience across Digital, creative, paid media, marketing automation and connected digital experiences, with a heavy emphasis and interest in the integrated digital strategy required to execute in these channels
• Passion for learning the client’s business, including company business goals and objectives, products, markets, brand positioning, competitive landscape, industry, distribution, etc.
• Strong storytelling and overall PowerPoint presentation skills: You should be able to tell a story through your presentations
• Ability to understand data and reporting and provide summaries and insights to clients
• Strong understanding of digital ecosystems, customer journeys, and omnichannel campaign execution
• Ability to anticipate, plan and prioritize to manage the workload effectively and efficiently.
• Strong interpersonal skills with the ability to diplomatically handle a fast-paced work environment
• Strong attention to detail
• Desire to work in a fast-paced creative environment with a “can-do” attitude that inspires teams and clients
• Leadership skills and the desire to mentor
• Desire to always be learning and growing