Central Operations Manager - Boots Opticians
Confirmed on the employer's own hiring board on Nov 5, 2026. First seen by Alion on Nov 5, 2026. Boots scores A on the Alion truth index.
Location: Nottingham (Support Office)
Recruitment Partner: Daniel White, [email protected]
Join our Nottingham-based team as a Central Operations Manager, leading key operational support activities across Boots Opticians. You'll drive operational excellence, supplier management, governance, business continuity, and field support processes, ensuring our practices receive the tools, guidance, and support needed to deliver outstanding customer experiences.
What you’ll be doing
Reporting to the Head of Retail, the Central Operations Manager is responsible for overseeing operational processes, supplier relationships, governance reporting, and business continuity activities across the estate. This role acts as a key link between support office functions and practices, ensuring operational guidance is clear, effective, and consistently implemented.
Key responsibilities
- Managing the travel expenditure budget
- Negotiating and managing relationships with external suppliers to achieve best value and service.
- Producing monthly performance and cost-saving reports, identifying opportunities and supporting best-practice adoption.
- Overseeing the creation, maintenance, and communication of operational guidance, SOPs, and business updates.
- Developing monthly governance packs for Boot Opticians and UK Leadership Teams.
- Leading the quarterly self-audit programme across all practices to drive continuous improvement and regulatory compliance.
What you’ll need to have (our must-haves)
- Proven leadership experience with the ability to guide and influence others.
- Strong relationship-building skills and experience working with a variety of stakeholders.
- Excellent communication skills, with the ability to present information clearly and confidently.
- Experience managing budgets and delivering cost-saving initiatives.
- Strong analytical and reporting skills with a high level of accuracy and attention to detail.
It would be great if you also have
- Experience working in a multi-site retail, healthcare, or service environment.
- Knowledge of governance, audit, or compliance processes.
- Experience supporting business continuity planning and implementation.
- Familiarity with GNFR supplier management and procurement processes.
- Experience coordinating cross-functional operational projects and communications.
Where your brilliance can take you
At Boots, we work every day to build a brilliant environment for our people so they can make a difference for our customers and colleagues. You’ll have the opportunity to learn something new every day and use your voice to shape progress. With supportive managers and a culture that champions inclusion, you’ll be trusted to take ownership of your role and drive your development.
Rewards designed for you
- Boots Retirement Savings Plan
- Generous employee discounts for you and a family member
- Enhanced maternity/paternity/adoption leave pay
- Access to free, 24/7 counselling and support through Health Heroes, our Employee Assistance Programme.
- Flexible benefits scheme including options to buy additional holiday, discounted gym membership, life assurance, activity passes, and much more.
There’s lots more in our benefits and discounts, MyBoosts - there to give you that little lift in your everyday. Find out more at http://boots.jobs/rewards. Exclusions may apply; eligible roles only. Please note that any salary estimates provided on third-party sites are not endorsed by Boots and may not be accurate.
A bit about us
At Boots, we're proud to be an equal opportunity employer, creating a place where everyone feels welcome, supported, and free to be themselves. We believe that when our people feel valued and included, they thrive, so we're committed to creating a brilliant Boots for our people so they can make a difference for our customers and colleagues every time.
What’s next?
If you apply, our team will be in touch to let you know the outcome of your application or to arrange next steps. Where a role is advertised as full-time, we are open to discussing part-time and job share options. If you require additional support as part of the application and interview process, we are happy to provide reasonable adjustments to help you be at your best.
We hope to hear from you soon. Be brilliant with Boots.