Software Specialist

Main Purpose of the Job

Data analysis to create insights and advocate improvements on Booyco software. To provide systems and engineering support to all sites, branches and customers. To serve as second line support for the Software technicians on technical issues relating to Booyco software, firmware and applications.

Education, experience and competencies

• Matric and Diploma/Degree related to the I.T field
• Minimum 1-2 years data analysis within the mining Sector.
• Knowledge on data analytics, Internet and Intranet.
• Knowledge of WEB based, and Cloud based servers
• Knowledge of SQL and databases.

Responsibilities

• Requirement Gathering: Collaborate with project stakeholders to gather and document clients’ requirements.
• Solution Evaluation: Evaluate existing systems and recommend improvements.
• Documentation: Prepare and maintain clear documentation, including user guides, functional specifications, maintenance & Technical documentation.
• Continuous Improvement: Identify opportunities for process improvements and support their implementation.
• Project Management Support: Assist in managing project timelines, milestones, implementation and deliverables.
• Testing and Quality Assurance: Support the testing process by ensuring requirements are met, performing data analysis for FATP and resolving issues.
• Provide second-level support for software Technician queries.
• Investigate Booyco Electronics software issues escalated on site.
• Document troubleshooting steps and resolutions for future reference.
• Develop user manuals and support documentation.
• Assist field technician with software functionalities and Booyco Electronics best practices.
• Provide training to new software technicians.
• Work closely with software vendors to resolve issues and liaise updates to lead software specialist.
• Support integration of Booyco Electronic applications with mining systems.
• Provide feedback on application improvements to developers and vendors.
• BEAMS (Booyco Electronics Assets Management system)
• Mining Reports & Vehicle Interaction Analysis
• Generate and analyse reports related to the mining environment.
• Generate monthly Manco report.
• Develop dashboards and visualizations for real-time monitoring.
• Compile reports on incidents that occur within the mining site, including vehicle incidents, near-misses, and safety violations.