IT Support Specialist
Bosch Global Software Technologies Private Limited is a 100% owned subsidiary of Robert Bosch GmbH, one of the world's leading global supplier of technology and services, offering end-to-end Engineering, IT and Business Solutions. With over 27,000+ associates, it’s the largest software development center of Bosch, outside Germany, indicating that it is the Technology Powerhouse of Bosch in India with a global footprint and presence in the US, Europe and the Asia Pacific region.
Roles & Responsibilities :
Work as CLT ( Customer Loyalty Team ) member supporting IT Infrastructure operations and IT services for locations at Bosch, Adugodi
Support budgeting, procurement, lifecycle management & operations of end user devices eg. laptops, desktops, iphones, ipads, printers etc and communication devices like hardphones as defined in respective processes - IT Fleet Management, Mobile Service delivery, Manage Print Services and Unified Communication Services ( MS Teams …etc)
Work as local network partner for central network team.
Act as 2nd Level escalation contact for IT Help desk team at location.
Follow IT Service Management processes (ITIL) in accordance with defined service level/KPIs & organization guidelines, rules and regulations.
Work on and make effective use of new technology topics like Gen-AI, data analysis and data visualization platforms & automation tools to support business requirements and solutions.
Close coordination & collaboration with customers, stakeholders & cross functional teams on various IT Infrastructure projects & activities at location.
Support implementation of new IT products and solutions.
Consult and support internal customers on standard, cost effective IT solutions and support to deliver the same.
Cooperate with IT central teams to oversee, manage & maintain IT infrastructure activities, services & projects
Educational qualification:
Bachelor’s degree in IT, Computer Science, E&TC or related field
Experience :
3+ Years of experience in IT infrastructure support, client workplace
Mandatory/requires Skills :
Excellent knowledge and experience of working with and troubleshooting Microsoft products.
Excellent technical knowledge of IT hardware & networks
Good knowledge and working experience on data analytics tools, data visualization platforms ( eg. Power BI, Tablue etc), automation tools and Gen-AI topics
Familiar with latest IT technology and fast learner on new IT technologies
Knowledge of ITIL foundation. Certification will be added advantage.
Effective interpersonal, written and oral communication skills.
Able to present ideas effectively. Good communication and presentation skills
Preferred Skills :
Certificate of Microsoft / Data Analytics / Visualization platforms / automation tools is an advantage.
Ability to communicate and to work in international teams
Ability to effectively prioritize and execute tasks in a high-pressure environment
Able to serve as IT consultant and as knowledgeable resource for others