ServiceNow Architect - ITSM/ITOM/CMDB Frameworks

ServiceNow Architect - Job Description (15+ Years)

Role: ServiceNow Architect (ITSM / ITOM / CMDB / Enterprise Platform)

Total Experience: 15+ Years

Location: India (Noida)

Must-Have Skills:

- ServiceNow Platform - 12+ years

- ITSM (Incident, Problem, Change, Request) - 6+ years

- ITOM (Discovery, Service Mapping, Event Mgmt) - 8+ years

- CMDB & CSDM - 5+ years

- Integration (REST, SOAP, APIs) - 5+ years

- JavaScript / Glide API - 5+ years

- ITIL v3/v4 - 5+ years

- Architecture Experience - 3+ years

Detailed Job Description:

Architecture & Design:

- Define end-to-end ServiceNow architecture across ITSM, ITOM, CMDB.

- Prepare HLD, LLD and architecture diagrams.

- Design scalable and secure solutions.

CMDB & ITOM Expertise:

- Architect CMDB aligned with CSDM.

- Implement Discovery, Service Mapping and Event Management.

- Ensure data quality and governance.

Platform Governance:

- Define standards and governance.

- Conduct Architecture and CAB reviews.

Implementation Leadership:

- Lead ServiceNow implementations.

- Guide development teams and ensure quality.

Integration & Automation:

- Integrate with cloud, AD, SAP and monitoring tools.

Stakeholder Management:

- Engage business and IT stakeholders.

- Lead solution discussions and workshops.

Continuous Improvement:

- Optimize performance and drive automation.

- Improve SLA and MTTR.

Certifications (Preferred):

- ServiceNow CSA

- CIS (ITSM/ITOM)

- CTA/CMA

- ITIL Foundation

Skills

ITSM, ITOM, ServiceNow, CMDB, ServiceNow Integration, GlideRecord, ITIL, ServiceNow ITSM, ServiceNow Architect