Salesforce Service Delivery Developer

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

THE OPPORTUNITY

Title: Salesforce Service Delivery Developer

Location: USA (remote)

Job Summary

We are seeking a hands-on Salesforce developer to join our Salesforce platform support Operations (Service Delivery) team. In this role, you’ll play a key part in maintaining and enhancing the core platform operations that keep our business moving seamlessly. You will have the opportunity to solve critical production challenges, collaborate across Scrum teams, and deliver robust solutions using Sales, Service, and Revenue Cloud modules.

What You’ll Do

In this role, you will:

• Resolve Production Incidents: Monitor ServiceNow queues and resolve platform issues within target SLAs to ensure continuous system availability.

• Drive System Improvements: Partner with Scrum teams and Product Owners to estimate, design, and onboard new platform features and minor enhancements.

• Deliver Quality Code: Develop custom Apex, Visualforce, and Lightning components while adhering to design patterns, exception handling, and governor limits.

• Coordinate Releases & Operations: Align with centralized release management teams to ensure safe deployments and maintain strong stakeholder relationships.

• Manage Stakeholder Relationships: Develop and maintain productive relationships with business stakeholders and partners across enterprise Salesforce user groups, communicating effectively with all management levels during issues or escalations.

What You’ll Bring

The ideal candidate will have:

• 3+ years of experience with Salesforce Cloud components, specifically Sales, Service, and Revenue Cloud.

• Strong knowledge of Apex, Visualforce, Lightning UI/components, web service APIs, and performance optimization within governor limits.

• Proven analytical and problem-solving skills with a strong background in production support and business operation recovery.

• Exceptional communication, presentation, and relationship-building skills across all management levels.

• BS/BA degree in Computer Science, Information Technology, Information Security, or equivalent experience.

• US Citizenship and residency in the US mainland (visa sponsorship is not available).

What We Offer

• Location: Fully remote work

• Day-One Benefits: Enjoy comprehensive health, wellness, and retirement plans with robust benefits starting on your first day of employment.

• Empowering Your Balance: Flexible vacation plan and flexible schedules to support your personal and professional well-being.

• Continuous Career Development: Elevate your skills through ongoing training, corporate learning resources, and internal advancement opportunities on a global scale.

• Compensation & Care: Competitive salary commensurate with your experience, paired with a comprehensive company-wide benefits package.

Please note that an employee's starting salary may vary based on a variety of factors. Where State, Municipal, Provincial, Territorial or other legal minimum wages exceed the federal minimum wage, employees are entitled to the higher rate.