Commercial City Manager (Non-Cairo)

About the role:

As City Manager, you'll act as the business owner and general manager of your city - leading the market end-to-end. You'll drive commercial customer acquisition, scale local account retention, and expand Bosta's footprint, working hand-in-hand with local hub operations so every promise we make to a merchant is one our network can keep.

Job Responsibilities:

• Commercial Growth & Revenue: Drive the city's topline growth by identifying, pitching, and closing top-tier regional merchants, e-commerce businesses, and enterprise accounts.
• Expansion & Market Penetration: Spearhead regional expansion strategies, mapping out untapped business zones, industrial hubs, and merchant clusters across the city and surrounding areas.
• Account Retention & Portfolio Health: Oversee key merchant relationships locally, maintaining strong service levels, minimizing churn, and unlocking organic parcel growth.
• End-to-End Operational Alignment: Collaborate with the sorting facility, logistics hubs, and fleet leads to ensure commercial promises match fulfillment capacity, on-time delivery rates, and pickup SLAs.
• Team Leadership & Culture: Build, coach, and manage a high-performing local commercial and business development team, setting clear KPIs, pipeline discipline, and revenue targets.
• Local Market Intelligence: Continuously analyze competitor activity, regional shipping dynamics, and market pricing to identify new commercial opportunities.

Job Qualifications:

• 6+ years of commercial, sales, or business operations experience, with at least 2-3 years in a leadership role (logistics, last-mile delivery, e-commerce, or hyper-growth tech preferred).
• Proven track record of owning revenue targets, territory expansion, and end-to-end business growth.
• Deep understanding of and strong commercial network within the target city.
• Hands-on leader capable of balancing strategic planning with field execution and high-stakes merchant negotiations.
• Excellent data analysis, communication, and stakeholder management skills.