Strategic Accounts Senior Manager

Job Responsibilities:

• Build and grow long-term relationships with strategic accounts, acting as the trusted senior partner and primary point of contact for senior stakeholders on the client side.
• Maximize revenue from strategic accounts by identifying opportunities to expand business volume, deepen utilization of existing services, and improve overall account profitability.
• Introduce and pitch new services, features, and value-added solutions to strategic accounts in order to strengthen partnerships and create additional business opportunities.
• Drive expansion opportunities with strategic accounts across new business segments, products, services, or markets, while coordinating with relevant internal stakeholders to ensure operational readiness and successful execution.
• Act as the escalation point for strategic accounts, coordinating with Operations, Customer Success, Product, and other internal teams to ensure consistent service levels and timely issue resolution.
• Build and maintain account health dashboards, including key performance indicators such as volume trends, SLA performance, revenue growth, customer satisfaction, and account engagement levels.
• Lead regular business reviews with account stakeholders to evaluate performance, identify growth opportunities, discuss operational improvements, and strengthen executive relationships.
• Proactively manage account health and relationship strength by identifying risks, addressing recurring issues, and partnering with internal teams to implement sustainable solutions before they impact client satisfaction.
• Collaborate closely with Product, Technology, Operations, and Commercial teams to advocate for strategic accounts needs and contribute to the development of new solutions based on customer feedback and market demands.
• Represent the voice of strategic accounts internally, influencing commercial, operational, and product-related decisions that support long-term account retention, growth, and partnership success.
• Monitor market trends, customer needs, and competitor activities to identify opportunities for account growth, service enhancement, and stronger market positioning.

Job Qualifications:

• 8+ years of experience in strategic account management, partnership management, or client relationship management managing large, high-value commercial relationships.
• Proven track record of growing revenue within existing accounts through relationship development, service expansion, and upselling initiatives.
• Strong relationship-building and consultative skills with the ability to engage senior and executive stakeholders.
• Ability to work cross-functionally, aligning multiple stakeholders around account objectives and business needs.
• Excellent analytical, business review, stakeholder management, and communication skills.