Office Experience Senior Coordinator

Who We Are

Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact.

To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures-and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive.

Location: Melbourne

Contract Type: 12-month fixed-term contract

What You'll Do

Front-of-House, Office Experience &Stakeholder Management

• Deliver exceptional reception and front-of-house services, independently managing visitor enquiries, guest access and client hospitality while anticipatingneeds and ensuring a consistently professional and welcoming experience.
• Build and maintainstrong relationships with senior stakeholders, colleaguesand external partners, confidently managing expectations, navigating competing prioritiesand delivering high-quality service.
• Independently manage enquiries and requests through the Office Experience inbox, resolving operational challenges and escalating complex matters appropriately to maintainservice continuity.
• Partner closely with the Melbourne Office Leadto foster a vibrant, connectedand inclusive office culture, identifyingopportunities to bring people together through meaningful events, engagement initiativesand everyday connection points.
• Take a proactive approach to the overall office atmosphere and experience, ensuring the workplace is consistently welcoming, well presented, comfortable and thoughtfully maintained, with attention to the small detailsthat make a meaningful difference to employees and visitors.

Workplace Operations & Facilities Management

• Provide informal leadership and guidance to Office Experience colleagues, acting as an approachable and reliable source of support on daily operational matters.

• Take ownership of daily workplace operations, liaising with Building Management and external service providers, coordinating regular office inspectionsand managing maintenance and cleaning requests.

• Oversee operational administration, including office supplies, supplier invoices, expense tracking, event budgetsand workplace records, identifyingopportunities to improve efficiency and service delivery.

• Proactively identifyopportunities to optimise office expenditure, improve supplier arrangementsand introduce cost efficiencies, balancing financial responsibilitywith the delivery of a high qualityworkplace experience.

Meetings, Events & Employee Experience

• Coordinate meeting and event logistics, including room bookings, audiovisual arrangements, catering, office calendarsand event communications, providing experienced operational support for internal events, workshops and client-facing functions led by others.

• Bring creativity and warmth to the office experience, building meaningful relationships across the office, fostering a sense of connectionand belonging, and helping create a welcoming, vibrantand inclusive workplace.

• Coordinate employee onboarding, transitionsand office engagement activities, including office tours, welcome arrangementsand departure processes, while maintainingaccurateworkplace information, internal resourcesand communications.

• Take ownership of the planning and execution of key office meetings and communications, including preparing professional presentation materials, coordinating agendas and logistics, and ensuring meetings are well organised, engaging and delivered seamlessly.

• Actively seekand respond to employee feedback, identifyingopportunities to enhance the office environment, strengthen engagement and continuously improve the overall workplace experience.

Team Coordination & Continuous Improvement

• Coordinate daily Office Experience team activities, including team check-ins, operational prioritiesand task allocation, ensuring effective coverage across workplace servicesand adapting to changing business needs.

• Share knowledge and provide guidance to colleagues on workplace systems and processes, supporting effective collaboration and consistent service standards.

• Proactively identifyand implement opportunities to improve workplace processes, operational efficiencyand service delivery, working with the Operations Senior Manager to drive practical improvements that enhance team effectiveness and the employee experience.

What You'll Bring

• Experience in office administration, workplace operations, hospitalityor a similar service-focused environment is preferred.
• Demonstrated experience engaging senior stakeholders, building trusted relationships, managing expectationsand responding confidently to evolving business needs.
• Strong interpersonal and communication skills, with the ability to influence outcomes and engage effectively with diverse audiences.
• Demonstrated ability to independently manage competing priorities, anticipateneedsand deliver high-quality outcomes in a fast-paced environment.
• Sound judgement and practical problem-solving skills, with the ability to resolve operational challenges and escalate appropriately.
• Strong organisational skills and attention to detail, with experience coordinating activities, managing logisticsand maintainingaccuraterecords.
• A collaborative and adaptable approach, with the ability to guide colleagues, share knowledge and contribute to team effectiveness.
• Proficiencyin Microsoft Office and workplace systems, with the ability to learn new tools and improve processes.
• A genuine passion for creating an exceptional workplace experience, with a proactive mindset, strong attention to detail and the ability to identifyopportunities that strengthen office culture, connectionand engagement.

Additional info

Diversity of thought, background, and experience is a core part of our BCG values and is key to how we deliver value to clients.

We are committed to fostering a diverse, equitable, and inclusive environment where everyone feels valued, connected, empowered to be themselves and contribute to their fullest potential.

Applications are encouraged from people of all backgrounds, including Indigenous Australians, individuals with disability, those from culturally or linguistically diverse backgrounds, LGBTIQA+ individuals, women, and gender-diverse individuals.

We want to make sure everyone experiences a positive, barrier-free recruiting process. Please reach out to Georgina Warren(">[email protected]) at any stage if you require additionalsupport or adjustments to assistyou with your experience including support in submittingyour application, providing identity documents, or attending a job interview. This includes any specific support for transgender and gender-diverse individuals.

Our Purpose at Boston Consulting Group (BCG) is to unlock the potential of those who advance the world. We achieve this when we bring together diverse perspectives and foster an inclusive culture where everyone is supported to contribute to their full potential. Our Reconciliation Action Plan (RAP), Disability Inclusion Action Plan (DIAP) are two examples of how we put our commitments into action.

Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

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