Development Associate Development Services

POSITION SUMMARY:

The Development Associate, Development Services provides essential administrative, financial, data and operational support to ensure the department runs smoothly and efficiently. This entry-level role supports the Development Services team through scheduling and meeting coordination, invoice and payment processing, budget tracking and reconciliation support, RENXT data entry, and donor receipt processing. This role will also support the day-to-day management of the Development Office, including office management activities such as maintaining and ordering supplies, maintaining department level documentation, facilitating staff onboarding and off boarding, and coordinating office logistics, and providing administrative and logistical support for Development events and other departmental activities as needed. The position plays a foundational role in maintaining accurate records, supporting operational workflows, updating documentation, and reinforcing the team’s commitment to timely, high-quality service across the Development organization.

Position: Development Associate

Department: Development Support

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

• Provide day-to-day administrative support for the Executive Director, Development Services, the Development Services team, and other department leaders, including scheduling, handling meeting logistics (e.g., agenda generation, room management, food ordering), and follow-up.
• Assist with core financial processes such as processing invoices, maintaining purchase orders, submitting the monthly department credit card expenses, and supporting routine budget tracking.
• Coordinate Development Staff on/off boarding; update documentation, maintain processes, schedule onboarding meetings, etc.
• Prepare and process donor receipts and acknowledgment mailings in partnership with Stewardship and Gift & Fund Management.
• Use Asana to track tasks, monitor deadlines, support project workflows, and help maintain team visibility into in-progress work.
• Assist with updating and organizing SOPs, process documentation, templates, and shared resources to support consistent operational practices.
• Support Development Services in monitoring inbox and phone line; triage questions and direct staff, donors, and internal partners as needed.
• Assist with office management tasks such as supply ordering, file organization, and maintaining shared resources and templates.
• Support team and department meeting activities, including slide creation, partnering with leaders to set the agenda, booking the meeting rooms, ordering food, etc.
• Capture notes and next steps for recurring meetings and support coordination of agendas, materials, and follow-up item
• Perform additional administrative duties as needed to support efficient departmental operations

(The above statements in this job description are intended to depict the general nature and level of work assigned to the employee(s) in this job. The above is not intended to represent an exhaustive list of accountable duties and responsibilities required).

JOB REQUIREMENTS

REQUIRED EDUCATION AND EXPERIENCE:

• Associate degree and 1-3 years of administrative, office, or customer-service experience; or equivalent combination of education and experience.

PREFERRED EDUCATION AND EXPERIENCE:

• Bachelor’s degree
• Experience in a healthcare, nonprofit, or fundraising environment
• Prior exposure to CRM systems or database tools

KNOWLEDGE, SKILLS & ABILITIES (KSAs):

• Knowledge of basic administrative practices, scheduling, and office operations.
• Skill in using Microsoft 365 (Outlook, Teams, Word, PPT, Excel, SharePoint) to manage calendars, documents, and communication.
• Ability to perform accurate data entry in CRM systems; RENXT experience a plus.
• Ability to learn and use task management tools such as Asana to track deadlines and workflows.
• Strong organizational skills with the ability to prioritize tasks and support multiple stakeholders.
• Attention to detail and accuracy, especially in data, documentation, and receipt processing.
• Strong verbal and written communication skills.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Ability to work collaboratively in a fast-paced, operational environment.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being.

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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