Heat Pump Technical Support

Heat Pump Technical Support

Leeds Office - Full Time

About the Role

Looking to move away from working on the tools and into an office-based role?

We're looking for someone with heating industry experience to join our Renewables Team, supporting heat pump installations from initial customer checks through to installation and aftercare.

You'll use your technical knowledge to support customers and installation engineers, helping ensure heat pump installations are properly designed, planned and completed to a high standard.

What You'll Do

• Call customers to complete pre-survey checks for new heat pump installations.

• Arrange surveys with installation engineers and ensure these are completed on time.

• Create heat pump system designs and send them to customers for approval.

• Support installation planning and coordinate with engineers.

• Complete technical checks and audits following installations.

• Prepare customer handover documentation in line with MCS requirements.

• Provide technical support to customers and installers.

What We're Looking For

• Minimum 5 years' experience within the heating sector.

• Strong heating industry knowledge and technical understanding.

• Comfortable speaking with customers and engineers over the phone and by email.

• ACS qualifications (CPA1, CCN1, CENWAT) desirable.

• Level 3 Heat Pump qualification desirable.

• Clear DBS check.

  Benefits:

• 30 days annual leave + bank holidays

• Private medical cover with Aviva*

• 4 x salary Death in Service cover with Zurich*

• Enhanced Family friendly policies

• Salary sacrifice pension matched up to 6%

• Ongoing training & development opportunities

• Social events

*After probationary period

Please note: We’re unable to offer visa sponsorship for this role, so candidates must already have the right to work in the UK.