Junior IT Support Engineer
Confirmed on the employer's own hiring board on Oct 25, 2026. First seen by Alion on Oct 25, 2026. BRAC IT Services scores B on the Alion truth index.
Junior IT Support Engineer
We are looking for a proactive, service-oriented, and technically competent individuals with Diploma in Engineering and/or BSc in Computer Science, IT, or a related field. The ideal candidate will have 1-3 years of relevant experience in IT support or IT operations, with hands-on expertise in hardware and software troubleshooting, network connectivity, user account management, and IT infrastructure support.
Department:
Managed Service
Employment Type:
Full-time
Experience:
1-3 Years
Workplace Type:
On-site
Number of Vacancies:
2
Location:
Dhaka
Deadline:
31 Oct 2026
Key Responsibilities
Provide timely, efficient, and quality IT support to end users through onsite, remote, and home-based assistance, including Directors, CXOs, and VIP users.
Install, configure, maintain, and troubleshoot computers, peripherals, operating systems, software applications, email clients, antivirus solutions, smartphones, and printing systems.
Perform first-level troubleshooting of LAN, Wi-Fi, and other network connectivity issues to ensure uninterrupted user access.
Provide video conferencing and meeting technology support across different platforms at Head Office (HO) and Field Office (FO) premises.
Provision, configure, and manage user accounts, access privileges, and permissions across production systems in accordance with IT security policies.
Assist in managing cloud services, on-premises applications, servers, enterprise and standalone virtualization platforms, and data center operations.
Support database backup and restoration activities and monitor the health and performance of hosts, networks, and applications using IT monitoring tools.
Ensure systems are updated with the latest security patches, antivirus definitions, and required software updates in line with established IT standards.
Support employee onboarding and separation processes, including IT asset allocation and recovery, account provisioning and deactivation, and access management.
Maintain IT asset inventory, conduct asset inspections and health checks, and assist with market surveys and hardware replacement planning as required.
Coordinate with IT asset suppliers and service vendors to ensure timely maintenance, issue resolution, and uninterrupted service delivery.
Receive, monitor, and distribute MRC (Mid-Range Coverage) support calls and ensure appropriate follow-up and resolution.
Ensure compliance with established IT policies, procedures, security standards, and operational guidelines while maintaining the confidentiality of user data.
Take ownership of critical IT incidents, exercise sound judgment in troubleshooting, and collaborate with team members to resolve issues efficiently.
Support day-to-day IT operations and undertake additional technical support responsibilities as required by the department.
Required Skills & Experience
Experience Requirements
1-3 years of relevant experience in IT support, IT operations, or a related field is preferred.
Experience Requirements
- Diploma in Engineering or a related discipline; and
- BSc in Computer Science and Engineering (CSE), Information Technology (IT), or a related field.
Interview Steps
- Technical/Functional Interview
- HR Interview
- Offer
Apply Now
Department:
Managed Service
Employment Type:
Contractual
Experience:
1-3 Years
Workplace Type:
On-site
Number of Vacancies:
2
Location:
Dhaka
Deadline:
31 Oct 2026
Apply Now