user support technician
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Salary
$48k per year
Location
In office (Calgary)
Employment
Full-Time
First seen by Alion on Sep 18, 2026.
Overview
Company
Impact
Profile match
Professional security guard services protecting 5,000+ Calgary businesses. 24/7 protection, 3-minute response guarantee, trained professionals. Reduce theft & losses.
Responsibilities Tasks College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience
- Give access to computer networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
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