Desktop Support Engineer

Role: Engineer. Skills: SCCM. Experience: 7 - 18 Years

Inclusion without Exception

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

Tata Consultancy Services (BSE: 532540, NSE: TCS) is the technology partner of choice for industry-leading organizations worldwide. Since its inception in 1968, TCS has upheld the highest standards of innovation, engineering excellence and customer service.

It has set an aspiration to become the world's largest AI-led technology services company and is enabling its clients to transform themselves across the full AI stack, from infrastructure to intelligence.

Rooted in the heritage of the Tata Group, TCS is focused on creating long term value for its clients, its investors, its employees, and the community at large. With a highly skilled workforce spread across 56 countries and 194 service delivery centers across the world, the company has been recognized as a top employer in six continents. With the ability to rapidly apply and scale new technologies, the company has built long term partnerships with its clients. Many of these relationships have endured into decades and navigated every technology cycle, from mainframes in the 1970s to artificial intelligence today.

Skills and Responsibilities:

Role Overview

The Desktop Support Engineer will support a Proof of Concept (PoC) initiative for the Qualys Patch Management module on selected Windows workstations. The role will be responsible for endpoint patch validation, testing, troubleshooting, documentation, and contributing technical findings to support evaluation of the solution's effectiveness within the enterprise environment.

Key Responsibilities

• Support the execution of a Proof of Concept (PoC) for Qualys Patch Management on selected Windows endpoints.
• Perform endpoint patch deployment, testing, validation, and troubleshooting activities.
• Assist in assessing patch compliance, deployment success, and operational impact.
• Validate endpoint inventory, patch status, and remediation activities.
• Support pilot testing activities within designated device groups.
• Document technical observations, test outcomes, risks, and recommendations.
• Collaborate with infrastructure, security, and endpoint management teams during testing activities.
• Contribute findings and recommendations to the consolidated PoC assessment report.
• Support issue resolution and escalation management throughout the testing lifecycle.
• Ensure adherence to enterprise security and operational standards.

Required Skills and Qualifications

• Hands-on experience supporting Windows 10 and/or Windows 11 devices in enterprise environments.
• Practical experience with Microsoft endpoint patching and Windows Update processes.
• Experience with enterprise endpoint management platforms such as Microsoft Intune or Microsoft Configuration Manager (SCCM/MECM).
• Exposure to Qualys VMDR and/or Qualys Patch Management solutions.
• Experience testing patches within pilot, staging, or non-production device groups.
• Working knowledge of PowerShell for validation, inventory management, and troubleshooting.
• Experience documenting technical test re sults and communicating findings to security and infrastructure stakeholders.
• Strong troubleshooting, analytical, and problem-solving skills.
• Effective communication and stakeholder engagement abilities.

Salary Range - CA$ 100,000 - CA$ 120,000 Per Year

TCS does not use artificial intelligence tools for candidate screening or evaluation. This post is for a current vacancy. The hiring process includes an initial screening, followed by a technical evaluation and managerial discussion.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.