Hospitality Supervisor [Full Time]

Description

Hospitality Supervisors are integral to ensuring excellence across our operations. In this role, you will lead the collaborative oversight of the guest experience, staff cohesion, and daily operations for our Cafe at our Woodstock location. Your commitment to quality and teamwork will be essential in maintaining our high standards, while your leadership skills drive continuous improvement and operational efficiency.

Bread Alone Supervisors are tasked with ensuring that their station is running safely, smoothly, efficiently, and in accordance with our Purpose, Values, and Culture. Supervisors embody good habits and Bread Alone culture while setting the bar with their own behavior.

Supervisors are our first line of leadership and the primary source of hands-on guidance for our Professionals. They are the mentors and support system for our Professionals and are responsible for furthering the Professional team’s cohesion, practical skills, and techniques.

Supervisors are responsible for actively troubleshooting and communicating with other Leadership team members around issues that arise during the course of the shift.

Supervisors must hold themselves and all teammates accountable to Bread Alone safety, culture, and employee conduct standards. They must address any product, equipment, and interpersonal issues in accordance with Bread Alone policy.

Supervisors take ownership and responsibility for the Woodstock Cafe customer experience. They embody the work ethic, curiosity, gritty determination, honesty, and humility at the core of the Bread Alone management principles. Supervisors ask for consent, build consensus, and never use coercion to lead their team.

Compensation Range: $20.75 - $24.00 an hour (plus tips - approximate total with tips: $28.50-$32.50+ per hour)

Hours: Open availability, including weekends, with flexibility to work a mix of opening and closing shifts.

Requirements

Duties and Responsibilities:

Duties, responsibilities, and essential job functions include, but are not limited to, the following:

• Ensure the safe, efficient, and high-quality operation of the Cafe.
• Have a full knowledge of and ability to communicate effectively all guidelines and standards for safe, efficient, and hospitable operation.
• Lead the team in maintaining a clean and friendly cafe throughout the day. This will include audits of stations, directing the staff on cleaning procedures, and the upkeep of sidework.
• Help maintain clean, welcoming, and guest-ready outdoor seating and dining areas.
• Create sustainability in our work environment by collaborating with your teammates to achieve our goals.
• Deliver high-quality hospitality and ensure a consistent best-in-class guest experience.
• Actively and immediately communicate any service or product quality issues to senior management. Communicate on Slack for quality control and general communication with other departments when needed.
• Ensure that Bread Alone safety, culture, and food safety standards are being followed by you and all team members in the cafe.
• Be responsible for proper safe equipment operation, assisting in scheduling routine maintenance, and routine troubleshooting as set by managers and training materials.
• Provide feedback to Culinary and Baking Leadership on products and recipes when appropriate.
• Ensure that you and any professionals are following the break schedule. Communicate with your manager regarding any need for adjustments based on the workflow/pace of the store.
• Organize and delegate tasks as needed to any professionals assigned to your shift. Supervisors will be responsible for holding the team accountable for the checklists associated with the tasks and for the maintenance of the lists themselves.
• Listen to team members, provide feedback to your manager on any issues, and seek support when necessary.
• Coach and guide team members to perform according to Bread Alone standards.
• Full understanding of and ability to execute all full beverage programs and mastery of all coffee equipment operations.
• Execute weekly ordering in collaboration with the rest of the leadership team, ensuring adherence to existing systems.
• Execute monthly inventory in collaboration with the rest of the leadership team, ensuring adherence to existing systems.
• Be responsible for cash management, including drawers, tips, petty cash, and change exchange.
• Lead and guide the training of all new hires.
• Learn and execute any other responsibilities or tasks the company identifies as necessary to this position in the future.

Physical Requirements & Working Conditions:

• Able to stand for long periods of time while executing tasks quickly and accurately.
• Able to work in a physically demanding, fast-paced environment.
• Able to tolerate exposure to high levels of heat and cold.
• Able to tolerate a busy/noisy environment for the duration of the workday.
• Able to twist and bend repeatedly for long periods of time.
• Respect for and comfort with a diverse and inclusive workplace.
• Able to pull, push, move, and lift to waist level.
• Able to carry awkward and shifting weights up to 50 pounds in a safe and controlled manner.
• Able to work with, handle, operate, and control hot equipment and products in a safe manner according to Bread Alone guidelines.
• Able and willing to use Personal Protective Equipment (PPE) and assigned uniform as required per company policy.
• Willing to follow all food safety guidelines and uniform guidelines, which include but are not limited to: Refraining from heavy perfume and wearing appropriate hair restraints.
• Willing to take responsibility for your own and others' safety by following all safety rules and regulations and reporting any unsafe conditions to your GM manager.
• The Cafe is open year-round with the exception of Thanksgiving and Christmas. Flexibility in coverage and negotiating time off based on the needs of the business is required. Team members must be willing to work consistently throughout the year, which includes holidays and weekends.
• Overtime may be required up to 50 hours per week for Supervisors based on the needs of the business.

Qualifications:

• 2+ years of café, restaurant, or hospitality leadership experience
• Strong leadership skills with the ability to guide and motivate a team
• Solid understanding of product handling and beverage preparation, or willingness to learn to Bread Alone’s standards
• Excellent communication skills with guests, team members, and vendors
• Comfortable addressing performance issues respectfully and directly
• Organized and able to adapt quickly in a fast-paced environment

Job Type:

Hourly, non-exempt

Perks and Benefits:

• Competitive pay
• Health Insurance
• Dental Insurance
• Company Paid Vision Insurance
• Company Paid Life Insurance
• Supplemental benefit options
• 401(k) with company match
• Company-Wide Bonus Plan
• Employee Stock Ownership Program
• Employee Discounts
• Company Events
• Paid Time Off
• Professional Development Programs
• Referral Program
• Anniversary recognition program
• Opportunities for Growth
• Flexible schedules

Bread Alone is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We are also committed to compliance with all fair employment practices regarding citizenship and immigration status. We will provide reasonable accommodations for individuals with disabilities and for religious observances, provided that such accommodations do not create an undue hardship for the company.