Strategic Program Leader - Amazon

Company Overview

Bridgestone Americas, Inc. (BSAM), headquartered in Nashville, Tennessee, and Bridgestone Europe, Middle East and Africa (BSEMEA), headquartered in Brussels, Belgium, operate collectively as a “Bridgestone West” strategic region. This region services the strategic business needs of teams across the Americas, Europe, Middle East and Africa. BSAM and BSEMEA are subsidiaries of Bridgestone Corporation, globally headquartered in Japan. Bridgestone and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand products and solutions to address the needs of a broad range of customers and industries.

Job Category

Position Summary

The SPL is responsible for translating customer business requirements into actionable technology, data integrations, and process solutions that support Amazon's fleet operations and our dealers’ operations. This role requires an intimate understanding of Amazon's fleet operations, expectations, data processes, and strategic objectives to ensure Bridgestone initiatives, tools, and capabilities align with the customer's evolving needs. Equally important is a working understanding of dealer operations to ensure technology solutions are practical, scalable and drive adoption when requested from Amazon.

The SPL supports the SAL on the voice of the customer internally with our technology teams for Toolbox and BI, advocating for Amazon's operational requirements while helping internal teams understand the business impact of technology decisions, product enhancements, and process changes. The role also serves as a trusted advisor to the SAL by providing guidance on technology initiatives ensuring decisions support Amazon’s evolving needs while also fitting in operational processes of our dealers.

Success in this position requires strong business acumen, technical aptitude, cross-functional working ability, and the ability to influence without direct authority across multiple organizations.

Responsibilities

Our ideal candidate must reside in the Nashville, TN area; up to 25% travel.

• Coaches and works with Peer Strategic Operations Leaders (SOLs) at the direction of the (SAL).
• Serve as the primary conduit between the Strategic Account team and internal technology, product management, engineering, analytics, and support teams.
• Translate customer operational requirements into documented business requirements, user stories, process flows, and technology enhancement requests.
• Ensure strategic initiatives and technology solutions align with Amazon's business objectives and operational needs.
• Facilitate prioritization discussions between customer stakeholders and internal development teams.
• Drive alignment between business strategy, operational execution, and technology roadmaps. Oversee timelines and commitments of cross functional teams
• Responsible for leveraging internal BCS IT offerings
• Manage cost performance management including tire Cost per mile, tire cost per unit, tire cost as percent of revenue
• Build strong business relationships and partnerships with assigned fleet(s)
• Partner directly with servicing dealer network to assure support of technology issues
• Resolve data and technology issues and seeks opportunities at Strategic Account
• Collect and report competitive TBR/retread market information
• Attend and play an active role in customer/industry associations

Minimum Qualifications

• Typically requires a minimum of 5 years of related experience with a bachelor's degree in management, sales, or related field.
• Position requires previous commercial or consumer tire industry experience.
• One to three years of field sales, sales management, technical support, operations, financial analysis support, or relevant tire related experience
• Knowledge of tire management tools, and BASys Manufacturing & Fleet Inventory systems is desired
• Must have working knowledge of core computer applications- Word, PowerPoint, Excel, and Outlook as well as basic understandings of profit and loss statements.
• Minimum of bachelor’s degree or equivalent work experience.
• Mechanical aptitude or technical ability preferred, but not required.
• Basic truck tire and/or maintenance experience desired.
• Track record of delivering results
• Ability to teach, train others
• Self-motivated / self-starter
• Excellent analytical, written, and verbal communication skills

At Bridgestone, you are Free to Be

We believe people can only provide superior service and quality to others when they feel safe bringing their chosen version of themselves to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. So, show us what you are made of, because who you are is what we need.

What we offer

At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to “Serve Society with Superior Quality”, for that, we offer you more than just a competitive compensation; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• An effective and inclusive team.

Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider all individuals for employment based on their unique merit and without regard to age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.