DBT Clinical Supervisor

Job Description:

Clinical Program Manager

Job Title: Clinical Program Manager

Location: Greenwood, IN

Department: Outpatient

Employment Type: Full Time

Shift: Day Shift

Job Summary:

The Clinical Program Manager is responsible for ensuring the delivery of high-quality clinical services through clinical oversight, team leadership, and daily program operations. This position provides direction and supervision to assigned team members while overseeing client care, service delivery, regulatory compliance, quality improvement, and program performance.

The incumbent plans, organizes, staffs, and directs clinical operations to ensure services are appropriate, effective, and responsive to client needs. The role also collaborates with community partners, monitors program budgets, supports staff development, and promotes a team-based approach to integrated care.

Clinical Approach - Dialectical Behavior Therapy (DBT):

Dialectical Behavior Therapy (DBT) is an evidence-based therapeutic approach that helps individuals develop skills in emotional regulation, distress tolerance, mindfulness, and interpersonal effectiveness. These skills support improved coping, management of intense emotions, and healthier relationships.

Position Perks & Benefits:

• 29 Days of PTO
• Eligibility for HRSA Loan Repayment (eligibility requirements apply)
• Employee benefits package, including health, dental, vision, retirement, life insurance, and more
• Competitive 401(k) Retirement Savings Plan - up to 5% match for Part-Time and Full-Time employees
• Company-paid basic life insurance
• Emergency Medical Leave Program
• Flexible Spending Accounts - healthcare and dependent child-care
• Health & Wellness Program
• Employee Assistance Program (EAP)
• Employee Discount Program
• Mileage Reimbursement

Key Responsibilities:

• Establish and maintain effective working relationships with community agencies and external service providers.
• Participate in the selection of off-site resources for services not provided by the program and communicate the organization's available services to community partners.
• Complete monthly and quarterly program record reviews to ensure compliance with regulatory, accreditation, program, and agency Quality Improvement standards.
• Identify and address documentation or compliance deficiencies through staff meetings, coaching, and corrective follow-up.
• Facilitate weekly clinical case staffing, team meetings, and diagnostic disposition meetings.
• Review and act upon recommendations from program and agency committees, team members, and clients to support appropriate and high-quality service delivery.
• Ensure transition planning occurs for all clients and communicate relevant client concerns and updates to Leadership.
• Maintain required weekly clinical contact hours, as applicable, including conducting intakes, developing initial treatment plans, and providing individual, family, and group therapy based on program and site needs.
• Complete and review written reports to referral sources in a timely manner.
• Promote integration of clinical, community support, and physical healthcare services through effective team leadership.
• Oversee service delivery by conducting weekly reviews of team members' direct service hours to ensure services are clinically appropriate, justified, and delivered at the required frequency and intensity.
• Monitor team member contact hours and direct service expectations.
• Review progress notes for accuracy, thoroughness, and completeness.
• Maintain required documentation and client records for services provided.
• Develop and adjust program schedules to meet the needs of the client population while protecting client rights and responsibilities.
• Coordinate services and collaborate with outside agencies to provide comprehensive support to clients and their families.
• Monitor program budgets, service delivery plans, expenditures, and client service units to ensure responsible use of allocated funds.
• Collaborate with site management and Leadership to develop quarterly fiscal projections.
• Maintain uninterrupted program coverage in accordance with licensing standards by scheduling staff, arranging substitute coverage, and reviewing time-off requests based on program needs.
• Monitor and follow up, as necessary, on crisis calls received outside regular program hours.
• Complete team member performance evaluations in a timely manner, assessing competencies and identifying individual strengths and development opportunities.
• Provide clinical direction and supervision to assigned team members, including performance coaching, corrective guidance, and ongoing competency development.
• Maintain weekly supervision records and individualized training plans for each direct report.
• Ensure team members complete orientation, in-service training, continuing education, and other training necessary to perform their responsibilities effectively.
• Ensure program policies and procedures are implemented consistently and recommend updates or changes to Leadership when needed.
• Respond to and intervene in crisis situations and ensure incident reports are completed in accordance with company policies and procedures.
• Collaborate with site management to develop and implement quality measurement systems that support continuous improvement.
• Promote effective team communication, review complaints, and develop plans to address program concerns.
• Assist Leadership with quarterly reports, performance indicators, and regularly scheduled Quality Management (QM) meetings.
• Secure appropriate referrals from external service providers and ensure the program makes appropriate referrals to other agencies.
• Oversee environmental conditions related to safety, cleanliness, vehicles, food, and coordination with Operations associates.
• Demonstrate an understanding of and commitment to the organization's short-term and long-term goals and objectives.
• Perform other duties as assigned by the Program Director, Vice President, or Executive Team members.

Education and/or Experience Qualifications:

Substance Use Disorder Behavioral Health Programs

Candidates must meet the applicable education, experience, and supervisory qualifications outlined below.

Education and Experience Pathway 1:

• Master's degree from an accredited college or university in Social Work, Counseling, Psychology, Psychiatric Nursing, or a closely related field.
• At least three (3) years of professional experience in substance use disorder treatment or behavioral health services.
• At least one (1) year of supervisory experience in substance use disorder treatment.

OR

Education and Experience Pathway 2:

• Bachelor's degree from an accredited college or university in Social Work, Counseling, Psychology, Psychiatric Nursing, or a closely related field.
• At least four (4) years of professional experience in substance use disorder treatment or behavioral health services.
• At least two (2) years of supervisory experience in substance use disorder treatment.

Additional Qualification Pathways:

Candidates must also meet one of the following applicable credentialing and experience pathways, as outlined in the source requirements:

• Qualified Addiction Professional certified by the Missouri Credentialing Board, Inc., or applicable State Board, with at least four (4) years of professional experience in substance use disorder treatment and three (3) years of supervisory experience in substance use disorder treatment.

OR

• Counselor, psychologist, or physician licensed in Missouri with at least one (1) year of professional experience in substance use disorder treatment or behavioral health services and at least one (1) year of supervisory experience in substance use disorder treatment.

Qualified Mental Health Professional (QMHP) Qualifications:

Candidates must also meet the applicable Qualified Mental Health Professional criteria, including one of the following:

• Physician licensed under Missouri state law to practice medicine or osteopathy, with training in mental health.
• Psychiatrist or physician licensed under applicable law.
• Psychologist licensed under Missouri state law with specialized training in mental health services.
• Professional counselor licensed under applicable state law to practice counseling, with specialized training in mental health services.
• Clinical social worker with a Master's degree in Social Work from an accredited program.
• Individual with a Master's or Doctorate degree in Counseling and Guidance, Behavioral Health Counseling, Vocational Counseling, Psychology, Pastoral Counseling, Family Therapy, or a related field who has successfully completed a practicum or has one (1) year of experience under the supervision of a mental health professional.

Required License/Certification:

• Applicable professional license or certification required based on the qualifying education and experience pathway.
• Qualified Addiction Professional certification, when applicable to the selected qualification pathway.
• Applicable Missouri professional licensure or state board credentialing, as required for the position.
• Annual maintenance of licenses and certifications required to perform counseling duties.

Additional Qualifications:

• Thorough knowledge of clinical best practices and treatment techniques related to mental health and substance use disorder services.
• Knowledge of program-specific policies, procedures, and applicable regulations.
• Knowledge of treatment methods, clinical modalities, legal requirements, and court procedures related to mental health and substance use disorder treatment.
• Demonstrated ability to supervise, train, and develop team members effectively.
• Ability to develop, coordinate, and evaluate services within assigned program responsibilities.
• Ability to identify performance or service deficiencies and implement timely corrective actions.
• Ability to apply complex clinical treatment techniques when working with individuals and groups.
• Strong verbal and written communication skills.
• Ability to collaborate with internal teams, external agencies, and community partners.
• Ability to support quality improvement, program development, and effective service delivery.

Supervisory Requirements:

• Communicate the organization's strategic direction and encourage team member participation.
• Provide leadership and guidance across all aspects of the department.
• Monitor the identification, development, and execution of strategic objectives.
• Engage team members in achieving departmental and organizational goals.
• Communicate departmental and organizational changes and important updates effectively.
• Address difficult team member situations directly and appropriately, exercising discretion and consulting Human Resources when needed.
• Champion organizational change and effectively manage the implementation of new initiatives.
• Promote a collaborative team approach and encourage input from team members at all levels of the organization.
• Provide ongoing leadership, coaching, and support to assigned team members.

Employment Requirements:

• Successful completion of required background checks, including criminal history, driving record, abuse/neglect, and fingerprint checks.
• Completion of New Hire Orientation at the beginning of employment.
• Completion of all required training, including Relias training, at the beginning of employment and annually thereafter.
• Current driver's license, acceptable driving record, and current automobile insurance.
• Obtain a driver's license in the state of residency.
• First Aid certification within three (3) months of beginning employment and maintained upon renewal.
• CPR certification within three (3) months of beginning employment and maintained upon renewal.
• Completion of required Behavioral Management training within thirty (30) days of employment or at the first available class after the start date:CPI training for Residential programs.Crisis Management through Relias Learning or Verbal De-escalation training for Outpatient programs.
• Completion of thirty-six (36) hours of training within a two-year period, in accordance with 9 CSR 10-7.110 E 1.
• For CPRC positions only:Completion of the Growth and Development form within thirty (30) days of employment.Completion of the Privileging and Credentialing form within thirty (30) days of employment.
• Maintain all applicable professional licenses and certifications required to perform counseling duties.

Physical Requirements:

ADA Consideration - Sedentary Work. This position primarily involves sedentary work, requiring the exertion of up to ten (10) pounds of force occasionally (up to one-third of the workday) and/or a negligible amount of force frequently (one-third to two-thirds of the workday) to lift, carry, push, pull, or otherwise move objects, including the human body. The position requires repetitive hand, finger, and arm movements for typing and/or writing throughout the work shift.

Sedentary work involves sitting for most of the workday, with occasional walking or standing for brief periods. Positions are considered sedentary when walking and standing are required only occasionally and all other sedentary work criteria are met.

Position Perks & Benefits:

Paid time off: full-time employees receive an attractive time off package to balance your work and personal life

Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more

Top-notch training: initial, ongoing, comprehensive, and supportive

Career mobility: advancement opportunities/promotingfrom within

Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

Brightli is on a Mission:

A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance user care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients.

As a behavioral and community mental health provider, we prioritize fostering a culture of belonging and connection within our workforce. We encourage applications from individuals with varied backgrounds and experiences, as we believe that a rich tapestry of perspectives strengthens our mission. If you are passionate about empowering local communities and creating an environment where everyone feels valued and supported, we invite you to join our mission-driven organization dedicated to cultivating an authentic workplace.

We are an Equal Employment Opportunity Employer.

Adult & Child Health is a Smoke and Tobacco Free Workplace.