Customer Service Representative

Brightstar is an innovative, forward-thinking global leader in lottery that builds on our renowned expertise in delivering secure technology and producing reliable, comprehensive solutions for our customers. As a premier pure play global lottery company, our best-in-class lottery operations, retail and digital solutions, and award-winning lottery games enable our customers to achieve their goals, fulfill player needs and distribute meaningful benefits to communities. Brightstar has a well-established local presence and is a trusted partner to governments and regulators around the world, creating value by adhering to the highest standards of service, integrity, and responsibility. Brightstar has approximately 6,000 employees. For more information, please visit www.brightstarlottery.com.

Overview

As a Customer Service Representative I, you will support Brightstar Lottery's customer service operations by delivering exceptional experiences to players, winners, retail partners, and other stakeholders while supporting retail store operations, prize payment services, customer issue resolution, and game draw coordination. This role serves as a key brand ambassador and helps ensure the integrity, professionalism, and operational excellence of customer-facing activities. The successful candidate must demonstrate flexibility and availability to work evenings, weekends, public holidays, and extended hours as business needs require. This role will be located onsite in St. Michael, Barbados.

What You'll Do

• Support day-to-day customer service operations while helping achieve departmental goals, service standards, and key performance indicators
• Coordinate designated aspects of lottery game draw activities while ensuring compliance with established policies and procedures
• Prepare winning information and distribute results across designated communication channels, media outlets, and business partners
• Facilitate customer inquiry investigations and resolve issues related to sales, prize claims, account settlements, and other operational matters
• Execute prize payment activities, winner experiences, public awareness initiatives, and related customer engagement efforts
• Manage retail store and prize payment center activities to ensure a professional, welcoming, and customer-focused environment
• Assist with agent recruitment, onboarding, relationship management, training, and retention initiatives
• Perform other duties as assigned

What You'll Bring

• Secondary school diploma or CXC passes, including English and Mathematics
• Demonstrated customer service, retail, sales, call center, or customer-facing experience
• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint
• Flexibility to work rotating schedules, including evenings, weekends, public holidays, and extended hours when required
• Strong organizational skills with exceptional attention to detail and follow-through
• Excellent interpersonal skills with the ability to communicate professionally across diverse audiences
• Proven ability to maintain confidentiality, exercise sound judgment, and handle sensitive information appropriately
• Ability to read, write, and communicate effectively in English is required

What Will Make You Stand Out

• Associate degree or bachelor's degree in Business Administration, Customer Service, Marketing, or a related field
• Background supporting lottery, gaming, retail, hospitality, financial services, or other customer-focused environments
• Experience coordinating events, promotions, activations, or public-facing initiatives
• Familiarity with customer complaint resolution and issue management processes
• Exposure to prize processing, retail partner support, or winner engagement programs
• Knowledge of agent onboarding, relationship management, and training practices

Success Profile

• Leading Complexity
• Leading People
• Leading the Business
• Leading Self

#LI-RQ #LI-ONSITE

Brightstar is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, and to creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. Brightstar is an equal opportunity employer. We provide equal opportunities without regard to race, color, religion, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, citizenship, covered veteran status, ancestry, age, physical or mental disability, medical condition, genetic information, or any other legally protected status in accordance with applicable local, state, federal laws or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

All Brightstar employees have a role in information security. Annual training will be assigned and required as appropriate.

For more information, please visit www.brightstarlottery.com.