Software Development Lead - R01571192

Brillio • Bachelor's Degree • Apex • 9 hours ago
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Salary
≈ $34k – $68k per year (Estimated)
Location
In office (Bengaluru)
Seniority
Staff · 4+ years exp
Overview
Company
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Profile match

Brillio

Brillio is an American digital technology services company founded in 2014 that works on data engineering, cloud modernisation, customer experience platforms and applied artificial intelligence for large enterprises. Its clients are concentrated in banking and financial services, healthcare, technology and retail, and it positions itself around building and running digital products rather than the traditional labour-arbitrage outsourcing model. Headquartered in Edison, New Jersey with its largest delivery base in India, it is backed by Bain Capital and employs several thousand engineers across the United States, India, Mexico and Europe.
brillio.com • HQ: Edison, United States • IT Consulting • Data Engineering • AI Consulting & Integration • Cloud Computing • 1001-5000 employees • Est. 2014

Software Development Lead

Job requirements

    Experience Range: With at least 4 to 6 years of hands-on experience in Salesforce Sales Cloud and related technologies, including customization and integration projects Key Responsibilities:

  • Lead the design, development, and customization of Salesforce Sales Cloud solutions, delivering optimized Opportunity Management, Sales Automation, and Forecast Management capabilities
  • Configure and implement Territory Planning strategies within Salesforce Sales Cloud to maximize sales coverage and resource allocation, tracking improvements via performance metrics
  • Develop and enhance Salesforce Platform components using Apex, Lightning Web Components (LWC), and Experience Cloud, ensuring scalable and maintainable solutions
  • Integrate Salesforce with Genesys and other third-party systems to streamline agent workflows and improve customer service outcomes, measuring impact on response times and customer satisfaction
  • Build and maintain custom agents and AI frameworks for advanced automation and data-driven decision making, monitoring adoption and effectiveness
  • Collaborate with cross-functional teams to ensure seamless deployment and adoption of Sales & Service Cloud features, supporting user training and feedback collection
  • Troubleshoot, optimize, and resolve technical issues related to Salesforce Sales Cloud, Data Cloud, and custom integrations, reducing downtime and improving system reliability
  • Drive continuous improvement by leveraging OpenAI and other AI technologies to enhance sales processes and user experience, reporting on process enhancements

    • Required Skills:

  • Salesforce Sales Cloud
  • Salesforce Service Cloud
  • Salesforce Experience Cloud
  • Salesforce Platform customization
  • Apex programming
  • Lightning Web Components (LWC)
  • Genesys integration
  • Agentforce platform
  • Salesforce Data Cloud
  • Custom agent development

    • Preferred Skills:

  • Expertise in AI frameworks and OpenAI integration
  • Advanced skills in Territory Planning within Salesforce
  • Salesforce Certified Application Architect
  • Experience with large-scale Salesforce deployments

    • Desired Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or a closely related discipline
  • Salesforce Certified Platform Developer I or II
  • Salesforce Certified Sales Cloud Consultant
  • Salesforce Certified Application Architect (preferred)
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