Director, Lead IT Product Manager, Trial Operations

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”-a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it.

Summary:

The Director, Lead IT Product Manager, Trial Operations owns the IT product portfolio spanning the trial lifecycle end-to-end - from study-start-up through trial close-out - including but not limited to the Veeva clinical stack (SSU, CTMS, eTMF) serving BMS, sites, and CROs globally. This is an AI-forward leadership role: the Director is expected to challenge conventional approaches and pursue unconventional, high-impact IT solutions that eliminate manual work and modernize how trial technology operates, while navigating the validation and compliance realities of a GxP-regulated environment.

Working in close partnership with Global Development Operations stakeholders and related adjacencies, the Director sets IT product strategy, roadmaps, and release plans. They lead a team of product managers, business analysts, and product team professionals - creating a culture where experimentation is safe, coaching is routine, and people excel and grow. They maintain a strong external perspective, engaging with vendors, industry peers, and emerging technology leaders to continuously elevate BMS's position at the forefront of clinical trial operations innovation.

Objectives:

• Set and drive an AI-first vision for the trial operations technology portfolio, identifying and scaling IT solutions that eliminate manual work across the start-up-to-close-out lifecycle.
• Serve as primary strategist and Lead Product Manager, setting IT investment direction and priorities across BMS, sites, and CROs.
• Coach, develop, and inspire 6 direct reports and 10-15 matrixed/indirect contributors - with real accountability for career growth, succession, and a culture that rewards creative risk-taking.
• Drive disciplined execution - on time, in budget, fully compliant, and aligned to global stakeholder needs.
• Hold multimillion-dollar accountability across combined IT investment and run spend.
• Serve as a member of the GDO BI&T Leadership Team, reporting to the Executive Director, GDO BI&T.
• Translate trial management domain knowledge into IT investment priorities the team can execute.
• Maintain external perspective: Stay ahead of the field by engaging vendors, industry peers, and emerging technology leaders - bringing outside thinking into how BMS approaches trial technology.

Skills/Experience:

• Industry Experience: 12+ years in pharma or biopharma, with meaningful exposure across R&D, drug development, and clinical operations.
• AI & Innovation Leadership: Track record deploying AI, ML, or Agentic automation as IT investments in an enterprise or clinical setting, with real, quantifiable impact.
• Creative Problem-Solving: Comfort operating in ambiguity, with a record of unconventional solutions to entrenched process bottlenecks.
• Trial Lifecycle & GxP Fluency: Working knowledge of the trial lifecycle from start-up through close-out (sponsors, sites, CROs, vendors) and how CSV/CSA and Part 11 shape AI/automation deployment in a regulated environment.
• Strategic IT Product Management: 10+ years in biopharma or life sciences, building IT strategies, product roadmaps, and Agile delivery models tied to measurable technology investment outcomes.
• Outcome Definition & Quantification: Skilled at defining success metrics up front and quantifying the business outcomes of IT investments - translating technical delivery into measurable value (cycle time, cost, quality, throughput) for clinical operations stakeholders.
• Talent Development & Culture: Proven ability to coach, mentor, and build high-performing teams - including a culture where people can experiment and fail productively.
• Change Leadership & Stakeholder Influence: Skilled at driving IT adoption across matrixed, compliance-sensitive stakeholder groups without relying on direct authority.

We hire for skills and capabilities, not just credentials - if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway.

Compensation Overview:

The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully - carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performance.

Benefits:

Subject to the terms and conditions of the applicable plans then in effect, you may be eligible to participate in our comprehensive benefit plans - including wellbeing support, retirement and financial protection benefits, and insurance offerings (medical, dental, vision, life and disability).

U.S.-based exempt employees are eligible for Flexible Time Off (FTO), which provides paid time off without a set accrual limit, subject to manager approval, along with 11 paid company holidays each year.

Non-exempt employees, RayzeBio employees, and employees located in Puerto Rico receive 160 hours of paid vacation annually for new hires (subject to manager approval), 11 paid company holidays, and 3 optional holidays.

Depending on eligibility, employees may also have access to additional time-off benefits, including paid sick leave, up to two paid volunteer days per year, summer hours flexibility, and leaves of absence for medical, personal, parental, caregiver, bereavement, or military needs. Eligible employees also enjoy an annual Global Shutdown between Christmas Day and New Year's Day.

U.S.-based job seekers can explore full benefit offerings athttps://careers.bms.com/benefits

How We Work

Where you work matters - because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working.

Supporting People with Disabilities

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

Candidate Rights

BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

For roles based in Los Angeles County only: If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/

Data Protection

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Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.

If this posting is missing required information required by local law or incorrect, contact BMS at [email protected] with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account.

R1606525 : Director, Lead IT Product Manager, Trial Operations