Senior Customer Success Engineer

Summary

As our team continues to grow, we’re excited to add a Senior Customer Success Engineer with deep expertise in the Property & Casualty (P&C) space, particularly in Policy Administration Systems (PAS). In this pivotal role, you’ll play a key part in shaping the future of customer success at BriteCore, helping customers reach their business goals through our innovative technology and services. As a trusted advisor, you’ll build strong executive relationships, craft tailored success plans, and take decisive action to deliver meaningful business outcomes.

Collaborating with teams across BriteCore, you’ll deliver results that matter for both our customers and the company. Your expertise in technology configurations will be key in providing strategic guidance within a cloud environment, helping customers unlock the full potential of our platform. If you thrive in a fast-paced, scaling environment, we’d like to chat with you.

This is afully remote based role, however candidates must be located in the US.

What you’ll do

• Build executive relationships and drive actions through influential points of contact with the customer
• Focus on growth and retention of our customers by defining and implementing customer-specific initiatives to increase direct written premiums and optimize combined ratios and other customer KPI’s
• Track implementation and customer objectives through Customer Success Planning (CSP) and periodic Executive Business Reviews (EBR’s)
• Proactively engage with customers by organizing and providing key resources for training, reports, analytics, health checks, line configuration, and other consulting deliverables such as feature enhancement specifications
• Enable customers to gain actionable insights into their operations via dashboards, reporting, analytics, and data to drive their business decisions
• Develop a deep knowledge base in the P&C space and BriteCore use, configuration, best practices and processes across disciplines of strategy, planning and operations
• Lead health checks that review customer configuration and use of the solution to ensure that best practices are in place and that they are optimally utilizing relevant functionality and integrations
• Up to 25% of domestic overnight travel is required for this role

What you'll bring

• Bachelor’s Degree in Computer Science, Business or related field
• 5+ years of experience working in a client facing role within the SaaS space
• 3+ years of hands-on experience working in the P&C space
• 3+ years of experience managing a portfolio of enterprise-level clients
• 2+ years of experience working at a scaling startup
• 2+ years of hands-on experience working on implementations
• Hands on experience with MySQL and /or experience coding in Python
• Proven experience of managing customer relationships, setting expectations, and persuading customer engagement
• Excellent verbal and written communication skills

Bonus points

• Hands on experience with MySQL and /or experience coding in Python
• 2+ years of experience working at a company that sells a core software platform