Senior Project Delivery Manager

Summary

Our team is on the hunt for a Senior Project Delivery Manager ready to lead the charge in implementing our cutting-edge, cloud-based core platform. In this role, you won’t just check boxes; you’ll be a catalyst for transforming how our customers engage with technology. You’ll work in lockstep with our Implementation Analysts, driving innovation and achieving key milestones together. As you expertly balance multiple high-impact implementations, you’ll ensure seamless execution, all while partnering with diverse teams and external partners to create detailed project plans that keep us on the path to success.

We’re after someone who thrives on challenge and isn’t afraid to push boundaries. Here, your insights will drive change, and your contributions will truly make a difference. If you have a solid background in project management within Property & Casualty (P&C) implementations and a passion for leveraging modern technology, we’d like to chat with you.

This is afully remote based role, however candidates must be located in the US.

What you’ll do

• Lead the end-to-end implementation of BriteCore’s platform, ensuring alignment with accelerated 4-8 month project goals, timelines, and budget constraints
• Work as the key point of contact with our largest customers, providing a world class experience by forming trusting relationships, setting expectations, and preventing scope creep or changes during the configuration and validation phases to minimize implementation delays and control costs
• Collaborate with cross-functional teams, including: Implementation Analysts, product owners, engineering, QA, and key business stakeholders to define and drive business requirements, project scope, objectives, and deliverables in order to provide optimal value to our customers end-users
• Develop and maintain detailed project plans, timelines, and resource allocation, ensuring effective communication and coordination throughout the accelerated project lifecycle
• Optimize implementation processes to reduce costs and timelines while ensuring high-quality deliverables, resulting in happy and referenceable customers
• Interface with and report progress to executives at BriteCore and the customer, providing regular updates and insights into the accelerated project's status
• Manage team resource allocation across projects, ensuring milestone achievement, and tracking actual effort to accurately schedule and resource future projects
• Facilitate meetings that lead to actionable outcomes and decisions with follow-up communication including a summary of decisions, next steps, and assigned responsibilities
• Manage, communicate, and escalate potential risks and challenges transparently, outlining mitigation strategies
• Up to 20% of domestic overnight travel is required for this role

What you'll bring

• Bachelor’s Degree in Computer Science or related field
• 8+ years of experience leading complex SaaS implementation projects
• 3+ years of experience leading core systems transformations
• 3+ years of hands-on experience working in the P&C space
• 2+ years of experience working at a scaling startup
• Proven track record of managing customer relationships, setting expectations, and persuading customer engagement
• Proven ability to stay organized while adapting quickly to changing priorities
• Demonstrated experience managing high-pressure situations while maintaining a professional and solutions-focused approach
• Excellent verbal and written communication skills
• Experience working with industry standard project management platforms and tooling

Bonus points

• 2+ years of hands-on experience coding in SQL
• 1+ year of professional experience coding in Python