Delivery Network Coordinator (Exams)

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Role Purpose

The purpose of this role is to coordinate the secure, compliant, and effective delivery of exams and related operations across a country or location, ensuring all test-day and post-test activities - including venues, equipment, materials, and staff - meet global quality and security standards. The role also oversees the selection and management of venues and equipment, ensuring resources are cost-effective and aligned with British Council and awarding body requirements. Sitting within E&E Operations, it supports smooth exam delivery through day-to-day coordination, with key priorities including end-to-end operational readiness, venue and equipment planning and compliance, adherence to security and SOPs, continuous improvement in logistics and customer experience, and building capability and consistency across operations teams.

Main Accountabilities

This role coordinates test-day and post-test operations in line with global SOPs, security standards, and regulatory requirements to ensure smooth and compliant delivery. The post holder manages internal and external venues, delivery partners, equipment, and operational resources to ensure readiness and service quality, while overseeing the secure handling of confidential materials and resolving operational issues or escalations promptly.

The role also supports venue audits, incident management, and the maintenance of audit-ready documentation, ensuring full compliance with exam security requirements. In addition, the role coordinates communication with candidates, partners, and internal teams, monitors feedback and service performance, manages venue and supplier contracts and costs, and coordinates delivery staff and test-day teams to drive operational excellence, compliance, and continuous improvement.

Knowledge & Experience

Education

Essential:

• Degree or equivalent experience.

Desirable:

• Lean Six Sigma qualification.

Experience

Essential:

• Experience coordinating secure, regulated service delivery (e.g. exams, logistics, events).
• Proven ability to manage venues, equipment, and logistics to strict security and quality standards.
• Experience supervising staff or contractors.

Desirable:

• Experience working with awarding bodies or educational assessment services.
• Good understanding of compliance, confidentiality, and audit requirements.

Important Information

• Location: Poland
• Contract Type: Indefinite
• Pay band: Grade H/4
• Monthly Salary Band: 6150 PLN - 7225 PLN
• Department: English & Exams
• Right to Work Requirements: You must have the legal right to work in the location in which the role is based.
• Languages: Written and verbal proficiency in English is required

Closing date for applications:

Sunday 27 September 2026 (23.59 British Summer Time, BST)

Monday 28 September 2026 (00.59 Central European Summer Time, CEST)

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability and ensure staff are drawn from the widest possible pool of talent. We guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]