Facilities Programme Manager

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For over 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

We work with people in over 150 countries and reach over 700 million people.

We connect. We inspire.

Facilities Programme Manager

Location: Poland, India, Serbia, UK

Contract Type: Indefinite Contract

Pay Grade: 7

Closing date:Monday 26th October 2026 at 23:55

Requirements: You must have the legal right to work in the country where the role is based at the time of application. We are unable to support with visa sponsorship and relocation.

Role Purpose:

We are seeking an organised and detail-oriented Estates Data & Programme Coordinator to support the effective management and reporting of our global property portfolio. This is an exciting opportunity for someone who enjoys working with data, driving process improvement, and contributing to the delivery of estate and facilities management programmes on an international scale.

In this role, you will coordinate the annual global estates data collection process across all properties, ensuring that standardised facilities management tools and methodologies are implemented consistently. You will provide training and guidance to local teams, work closely with regional facilities management mentors, and monitor completion to ensure accurate, timely, and high-quality data submissions.

You will be responsible for validating, consolidating, and analysing estates data, collaborating with specialist teams to develop reporting solutions and Power BI dashboards that provide meaningful insights into asset condition, compliance risks, and operational performance across the portfolio.

A key aspect of the role will involve translating data-driven insights into actionable programmes, particularly supporting the development and delivery of the Minor Capital Investment Fund (Minor Works). You will help identify and prioritise low-complexity projects based on asset condition and compliance requirements, while maintaining oversight of programme progress, financial performance, and reporting.

Working closely with finance and programme stakeholders, you will support robust financial governance processes, ensuring alignment between SAP actuals, commitments, and programme tracking tools. You will coordinate portfolio-level reporting and produce regular performance updates, providing clear visibility of programme costs, risks, and delivery status.

The successful candidate will also coordinate enhanced compliance assessment programmes across targeted locations, liaising with specialist third-party providers and internal stakeholders to ensure effective planning, delivery, and future capital investment forecasting.

The ideal candidate will have experience in programme or project coordination, estates, facilities management, asset management, or a related environment. You will possess strong analytical and data management skills, be comfortable working with reporting tools such as Power BI and financial systems such as SAP, and have the ability to coordinate multiple stakeholders across a global organisation. Excellent communication, organisational, and problem-solving skills are essential, along with a proactive approach to managing information and driving continuous improvement.

This role offers the opportunity to make a tangible impact on the management and development of a global estate portfolio, helping to ensure that investment decisions are informed, priorities are clearly understood, and programmes are delivered effectively.

Role Context - About the Team:

The role sits within Global Estates Department as a central coordination and delivery position, responsible for supporting the consistent execution, governance, and reporting of a portfolio of multi-region programmes. It acts as a key link between local, regional FM teams, central functions, and specialised partners, ensuring alignment of delivery practices, financial governance, and reporting standards across the global estate.

The role reports to the Global Facilities Manager role and has no direct reports

Main Accountabilities:

Programme/Service delivery

• Supervises and controls team activities to meet (daily/weekly/monthly) agreed service/programme/product delivery performance targets, schedules and deadlines
• Prioritises work and resolves day-to-day operating resource issues for a nominated team, to ensure high quality, consistent and efficient services are delivered
• Makes recommendations to senior managers on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency
• Undertakes regular quality checks and reviews, following agreed corporate or relevant external protocols, to monitor the quality, consistency and effectiveness of service/product/programme delivery. Reports on findings and recommends appropriate remedial actions as required.
• Identifies and shares examples of process/procedural best practice with appropriate colleagues in the country/region/SBU to drive continuous improvement in the BC’s operational capability, efficiency and cost effectiveness.

Customers & stakeholders

• Translates agreed corporate/regional customer service and client management strategies into appropriate local operational policies and procedures.
• Monitors and reports on the team/unit’s achievement of agreed customer satisfaction performance targets.
• Ensures that customer/partner feedback is regularly gathered, analysed and acted upon to drive continuous improvements in customer experience.
• Reports on potential business development or extension opportunities to regional and SBU colleagues to enable ongoing commercial success for the BC

Analysis & reporting

• Conducts analysis using a range of standard methodologies and across multiple data-sets to provide high quality and evidence-based recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performance
• Presents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidence-based operational decision-making and planning.

Commercial & resource management

• Directly plans and controls specific cost variables (rather than the total budget) to meet established targets, ensuring compliance with all relevant corporate financial systems and processes
• Using agreed financial procedures/templates, conducts monthly and year-end analysis and reporting on income and expenditure/profitability and risk/pipeline/actual performance versus plan targets.

Requirements Of The Role:

• Self-motivation and independent thinking, with flexibility to adapt the approach, remaining open to different perspectives, embrace cultural diversity, and continuously drive improvement.
• Data analysis and reporting, including Power BI, Excel, power point.
• Stakeholder management and effective communication.
• High attention to detail and accuracy in data handling, reporting, and financial tracking

Minimum/essential

• Experience in coordinating programmes within Facilities Management, Real Estate, or similar operational environments.
• Strong knowledge of financial governance and tracking (e.g. SAP, WBS, PO management, budget vs actuals alignment).
• Experience in data collection, validation, and reporting processes across large, distributed teams.
• Ability to deliver structured reporting and dashboards (e.g. Power BI, Excel-based reporting, power point) to support decision-making.
• Experience in stakeholder coordination across multiple functions (FM teams, Finance, suppliers), ensuring alignment and timely delivery.
• Understanding of programme governance frameworks and ability to monitor compliance with reporting standards and timelines
• Understanding of facilities management operations

Desirable:

• Experience working with third-party providers and consultants in facilities, compliance, or technical assessment environments.

A connected and trusted UK in a more connected and trusted world.

Equality, Diversity and Inclusion Statement

We are committed to equality, diversity and inclusion and we welcome applications from all sections of the community as we believe that a diverse workforce gives added depth to our work. The British Council is a Disability Confident Employer. The Disability Confident scheme helps challenge attitudes, increase understanding of disability, and ensure staff are drawn from the widest possible pool of talent and we guarantee an interview for disabled applicants who meet the minimum role requirements. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

Safeguarding Statement

The British Council is committed to safeguarding children, young people, and adults who we work with. We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989. Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you experience any difficulties with submitting your application, please email [email protected]