Network Operations Engineer 3

The Network Operations Engineer 3 serves as an advanced technical contributor responsible for the operational stability, lifecycle management, and execution of Berkshire Hathaway Energy’s enterprise network infrastructure. This role emphasizes network operations leadership, including work order and ticket queue management, production support, lifecycle planning, and the coordinated execution of network changes across corporate, data center, and field environments.

The position plays a critical role in ensuring network reliability, performance, scalability, and supportability through disciplined operational processes, proactive lifecycle planning, and effective coordination of network initiatives. The role operates with minimal supervision, acts as a senior escalation point for operational issues, and provides technical leadership and mentoring within the network operations team.

• Own and support day-to-day network operations across WAN, LAN, wireless, and data center environments, ensuring compliance with operational standards and service level expectations.
• Serve as a senior escalation point for complex or high-impact network incidents, leading incident response, root cause analysis, and corrective and preventative action planning.
• Manage and prioritize network ticket queues and work orders, ensuring timely resolution, appropriate escalation, and clear communication with stakeholders.
• Coordinate, plan, and execute network lifecycle activities, including hardware and software refreshes, firmware upgrades, end-of-support remediation, and capacity expansions.
• Lead the operational execution of network changes, including maintenance planning, change management, validation, and post-implementation review.
• Partner with architecture, security, applications, and infrastructure teams to translate network designs and standards into reliable, supportable production deployments.
• Monitor network health, performance, and utilization trends to proactively identify risks, capacity constraints, and service improvement opportunities.
• Develop, maintain, and refine operational documentation, including runbooks, standards, procedures, and support playbooks.
• Drive operational efficiency through automation and tooling, leveraging scripting and network automation to reduce manual effort, improve consistency, and accelerate change execution.
• Coordinate with vendors and service providers on operational support, troubleshooting, lifecycle planning, and maintenance activities.
• Provide guidance and mentorship to Network Engineer 1 and 2 staff, promoting disciplined operational practices and consistent execution.
• Participate in on-call rotations and oversee complex, after-hours maintenance and recovery activities as required.
• Perform additional network operations and engineering responsibilities as assigned.

Bachelor's degree in information systems, computer science or related technical field or equivalent work experience. (Typically four years of additional related, progressive work experience would be needed for candidates applying for this position who do not possess a bachelor's degree.)

A minimum of five years of progressively responsible, directly related network engineering or network operations experience.

Demonstrated experience supporting and operating enterprise WAN routing solutions, including BGP, OSPF, EIGRP, and static routing, with a strong understanding of redundancy and resiliency.

Advanced knowledge of enterprise LAN switching, including VLANs, trunking, Spanning Tree, LACP, switch stacking or chassis platforms, and high-availability access and distribution designs.

Hands-on experience operating and supporting enterprise wireless networks, including performance troubleshooting and capacity planning.

Experience supporting Cisco Identity Services Engine (ISE) in production environments, including policy operation, troubleshooting, and integration with enterprise identity systems.

Strong understanding of network lifecycle management, including hardware/software end-of-life planning, refresh execution, and upgrade coordination.

Proven ability to manage operational workloads, including ticket queues, work orders, and scheduled maintenance activities, while balancing multiple concurrent priorities.

Experience leveraging scripting and automation tools (such as Python, YAML, and Ansible) to support operational workflows, configuration consistency, and change execution.

Experience supporting data center switching environments, including operational support of Cisco ACI or equivalent platforms.

Strong analytical and troubleshooting skills with the ability to resolve complex issues in high-availability production environments.

Effective written and verbal communication skills, with the ability to document operational procedures and coordinate with technical and non-technical stakeholders.

Demonstrated ability to operate independently, make sound technical decisions, and maintain accountability for production network services.