Client Delivery Manager (Hybrid - Flexible Options)

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

Broadridge is Growing. We are seeking a Client Delivery Manager to join our team. The Client Delivery Manager acts as the delivery owner for front office trading implementations, enhancements, migrations, upgrades, and major client initiatives. The role requires strong understanding of capital markets trading workflows, trader and sales trader needs, order and execution management processes, market connectivity, trading venues, integrations, testing, and production readiness.

The role coordinates across clients, Product Management, Engineering, QA, Pre-Sales, Support, Infrastructure, Market Connectivity, and Commercial teams to ensure that trading solutions are delivered with discipline, transparency, quality, and minimal disruption to client operations.

Key Responsibilities

• Client Delivery Ownership: Own end-to-end delivery execution for assigned front office capital markets client projects from delivery initiation through implementation, go-live, closure, and support handover.
• Trading Workflow: Manage delivery in the context of front office trading workflows, including order capture, order routing, execution management, trade capture, allocations, market data, pre-trade controls, and post-execution handoff.
• Scope Translation: Convert approved scope documents into executable delivery plans including milestones, tasks, dependencies, risks, acceptance criteria, and client readiness activities.
• Roadmap Alignment: Ensure client trading requirements remain aligned to the approved product roadmap, escalating custom requirements, roadmap gaps, venue-specific needs, or scope changes through formal governance.
• Market Connectivity: Coordinate delivery activities involving exchange connectivity, broker connectivity, FIX integrations, market data feeds, venue certification, routing logic, and connectivity testing where applicable.
• Stakeholder Management: Engage with traders, sales traders, trading operations, compliance, technology, and client project stakeholders to manage expectations, decisions, timelines, risks, and readiness.
• Delivery Management: Maintain Jira as the system of record for delivery planning, execution, status, risks, dependencies, milestones, defects, change control, and closure activities.
• Governance and Reporting: Establish and manage project governance cadence, client status reporting, internal delivery reviews, decision logs, RAID logs, dependency tracking, and escalation paths.
• Risk and Issue Management: Identify, track, manage, and escalate risks and issues that could impact client trading operations, go-live readiness, market access, regulatory obligations, delivery timelines, or production stability.
• Testing and Certification: Coordinate UAT, integration testing, regression testing, FIX testing, exchange or venue certification, performance validation, and go-live dress rehearsals where required.
• Change Control: Manage scope, timeline, priority, or technical changes through formal impact assessment and approval processes involving Product, Engineering, Commercial, Support, and client stakeholders.
• Go-live Readiness: Drive front office go-live planning, including client readiness, cutover planning, rollback planning, support coverage, production access, monitoring, issue triage, and hypercare arrangements.
• Support Handover: Ensure operational readiness by coordinating support documentation, client-specific configuration details, known issues, runbooks, escalation paths, monitoring requirements, and formal support acceptance.

Required Skills and Experience:

• Experience managing client-facing technology delivery, implementation, migration, upgrade, or transformation projects in capital markets.
• Strong understanding of front office trading environments, including order management, execution management, trading workflows, and trading desk operating models.
• Experience delivering solutions for trading desks, sales trading, electronic trading, execution services, or trading technology teams.
• Working knowledge of market connectivity, broker connectivity, exchange connectivity, FIX messaging, market data, and trading platform integrations.
• Ability to translate client scope and trading requirements into executable delivery plans, milestones, dependencies, and acceptance criteria.
• Strong understanding of project governance, RAID management, change control, delivery reporting, and stakeholder communication.
• Experience using Jira or similar delivery management tools as the system of record for project execution.
• Ability to coordinate cross-functional delivery across Product, Engineering, QA, Infrastructure, Connectivity, Support, Commercial, and client stakeholders.
• Strong client communication skills, including the ability to engage with senior front office, technology, operations, and business stakeholders.
• Strong risk management capability, particularly around go-live readiness, production stability, trading disruption, and time-sensitive market activities.
• Ability to operate effectively in a fast-paced, high-pressure, client-facing trading technology environment.

Preferred Qualifications

• Experience delivering OMS, EMS, trading platform, market connectivity, execution, routing, or market data solutions.
• Experience in equities, fixed income, listed derivatives, FX, rates, credit, or multi-asset trading environments.
• Familiarity with FIX protocol, exchange certification, broker onboarding, algorithmic trading workflows, or venue connectivity.
• Experience with regulated financial services environments and production change governance.
• Project management certification such as PMP, PRINCE2, AgilePM, Scrum Master, or equivalent practical experience.
• Experience with Agile, hybrid, and traditional delivery models in enterprise trading technology environments.

"Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education."

Salary Range: 125,000.00 - 140,000.00 USD annual

Bonus Eligible

Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.

We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

US applicants: Click here to view the EEOC "Know Your Rights" poster.

Disability Assistance

We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best. Broadridge provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including sexual orientation, gender identity or expression, and pregnancy), marital status, national origin, ethnic origin, age, disability, genetic information, military or veteran status, and other protected characteristics protected by applicable federal, state, or local laws.

If you need assistance or would like to request reasonable accommodations during the application and/or hiring process, please contact us at 888-237-7769 or by sending an email to [email protected].