Loan Services Associate

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are looking to hire a Loan Processing Specialist that will help lead the transition of loan processing activities for the global credit business to a centralized operating model. They will join a high-performing loan processing team and support the publication of robust KPI and SLA measurement frameworks. This role is focused on operational excellence, service continuity, process improvement, and collaboration across loan processing, technology, and operations.

Responsibilities:

• Help lead the transition of all loan processing activities for the global credit business to a centralized operational model.
• Develop and execute a comprehensive transition plan, including detailed timelines, resource allocation, and risk management strategies.
• Ensure seamless knowledge transfer and integration of loan processing activities, minimizing disruption to business operations during the transition.
• Implement and publish a comprehensive KPI and SLA framework for the loan processing team, ensuring alignment with business objectives.
• Establish clear metrics for processing efficiency, accuracy, compliance, and timeliness.
• Optimize workflows to maintain continuous loan processing and the timely resolution of issues, improving service levels and client satisfaction.
• Lead the identification and implementation of process improvement initiatives within Loan Processing and collaborate with technology and operations teams to automate manual processes and implement advanced tools to enhance loan processing efficiency.

Requirements:

• 3-5 years of experience in Loan Processing within funds administration.
• Proven ability to drive process improvements and operational excellence.
• Understanding of workflow optimization, issue resolution, and service level improvement.
• Strong analytical, problem-solving, communication, and stakeholder management skills.
• Ability to collaborate effectively with operations and technology teams, including support for automation initiatives and tool enhancements.
• Demonstrated commitment to accuracy, compliance, timeliness, continuous improvement, and team collaboration.

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company-and ultimately a community-that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.