Digital Product and Project Manager

Our client is a web agency.

• Manage and prioritise multiple web and e-commerce projects, ensuring activities are aligned with wider business objectives;
• Translate business requirements and opportunities into clear product specifications, user stories and actionable tasks;
• Develop and maintain product roadmaps, priorities and project requirements;
• Coordinate developers, designers, marketing teams and other stakeholders throughout the delivery of digital projects;
• Monitor development progress and ensure projects and new features are delivered efficiently and within agreed priorities;
• Test and validate new functionality prior to release, identifying any issues or areas requiring improvement;
• Identify project challenges, bottlenecks and opportunities to improve existing products and processes;
• Monitor product and commercial performance following implementation or launch;
• Use business data, customer feedback and commercial objectives to support product decisions and prioritisation;
• Evaluate existing processes and propose practical improvements where appropriate;
• Take ownership of projects from initial requirements through to implementation rather than working solely from predefined tasks.

• Minimum 3 years of experience within Product Ownership, Product Management, Project Management or a similar digital position;
• Previous experience working with web products, e-commerce platforms or SaaS solutions;
• Strong commercial understanding with the ability to recognise how product decisions can influence revenue, conversion, customer retention and user experience;
• Experience managing multiple projects, priorities and stakeholders simultaneously;
• Ability to translate business requirements into clear specifications and requirements for technical teams;
• Comfortable working closely with developers and discussing technical requirements, although a development background is not required;
• Knowledge of APIs, databases, tracking, payment systems or web architecture will be considered an asset;
• Previous exposure to subscription-based businesses, conversion optimisation, analytics or online customer acquisition will be considered an advantage;
• Experience working with payment providers or online checkout environments will be considered an asset;
• Professional proficiency in English. Knowledge of French will be considered an advantage. 

• Strong sense of ownership with the ability to independently move projects forward;
• Commercially minded with the ability to balance business objectives, customer experience and technical considerations;
• Excellent organisational and prioritisation skills;
• Pragmatic and solution-oriented approach to challenges;
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders;
• Ability to quickly understand unfamiliar products, markets and business models;
• Confident decision-making skills and ability to work with a high degree of autonomy;
• Curious and improvement-focused, with the confidence to challenge existing approaches and suggest more effective solutions.