Retail Sales Associate, Boston

Your Job:

As a Retail Sales Associate at Brooks, you play a critical role in delivering the premium shopping experience retail customers expect. You bring energy, product knowledge, and outstanding service to every interaction - helping retail customers feel welcome, supported, and confident in their product selections. You support retail store operations through merchandising, stocking, cashiering, and maintaining an organized retail sales floor. You are a storyteller, problem solver, and brand ambassador that helps make every visit the best part of the customer’s day.

Your Responsibilities:

• Create a welcoming, inclusive, energetic, and fun environment that elevates the Brooks brand; from greeting to checkout.
• Deliver premium personalized customer service through active listening, behavioral awareness, storytelling, and expert product education for customers of all athletic abilities.
• Develop a strong understanding of runners and those aspiring to be active, to build authentic relationships with our customers.
• Guide customers in selecting the right footwear, apparel, and accessories; support fitting and gait analysis service as trained.
• Recognize appropriate opportunities to understand and solve for secondary customer needs.
• Stay up to date on all product technologies, features, and benefits.
• Be a fit expert by becoming proficient in the Brooks fit process for footwear, apparel, and bras.
• Maintain readiness through daily merchandising, cleaning (including floors, bathrooms, etc.), organization, and sales floor stock replenishment.
• Participate in inventory processes, including receiving, counting, and stocking back-of-house inventory.
• Accurately perform POS transactions.
• Support store events and activations as needed.
• Communicate effectively with store leadership and teammates to support store goals.
• Demonstrate regular, dependable attendance and contribute to a positive team culture.
• Perform other duties as assigned by store leadership.

Qualifications:

• 1+ years of relevant retail experience preferred
• Availability to work two to three shifts a week, including evenings and weekends
• Moderate computer proficiency and ability to quickly learn new computer programs
• Accurate POS and inventory counting abilities
• Ability to lift up to 50 lbs. and stand for extended periods
• Excellent interpersonal skills that inspire and build trust resulting in effective working relationships across the company and with customers
• Excellent verbal and written communication skills, demonstrating effective listening through concise, clear verbal and written communication
• Keen attention to detail in executing tasks while understanding broader store and business needs
• Passionate participation in Brooks’ sports activities a plus, overridden by the ability to understand and empathize with the runner in order to develop loyal, engaging relationships with our customers and the Brooks community
• Embraces and lives the Brooks values!