Inside Sales Representative II

PURPOSE

Utilizes knowledge of sales techniques, company products/services and general industry knowledge to provide sales and customer service support to both retail and contractor customers.  Troubleshoots order processing issues to ensure customer satisfaction.  Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Provides customer support to walk-in retail or contractor customers and responds to telephone and e-mail inquiries from customers.  Assists customers with issues such as product selection, pricing, availability, refunds/exchanges.  Determines customer requirements and expectations in order to recommend specific products and services.  May recommend alternative products based on cost, availability or specifications.  Generates sales quotations requiring a working knowledge of company products, procedures and practices. 

Actively engages in selling company products and services.  Provides material take offs, estimates and pricing of large packages (e. g., decks, garages, millwork, kitchen, bath, doors, etc.).  Enters orders into computer system.

Schedules the production and delivery of orders with store operations.

Uses customer calls as opportunities to provide information about features and benefits of company products and services and engages in researching, identifying and soliciting new customers and expanding business with current customers.

Troubleshoots order processing issues to ensure customer satisfaction and optimize sales opportunities.  Identifies trends in customer satisfaction or dissatisfaction.

May participate in coordinating and conducting customer workshops.

Provides assistance to less experienced Inside Sales Representatives.

May assist with store housekeeping, signage, stocking, inventory control and other related activities.

Plans and paces own work efficiency in order to meet daily, weekly, project or team-related productivity goals.

 Remains current on customer preferences, changes in local codes and product developments by attending in-house training sessions, vendor training or reading trade journals.

 Understands and observes all safety procedures and practices in order to prevent injury to self or coworkers.  Attends periodic safety meetings as required.  May recommend changes to improve safety procedures.

 Carries out other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

High school diploma or GED and 1 (one) year of sales experience or equivalent combination of education and experience.

COMPETENCIES

Knowledge of company products, competitor’s products and company standards

Knowledge of company product pricing, discount and estimating formulas and guidelines

Strong verbal and written communication skills

Strong detail orientation skills

Strong customer service skills

Knowledge of basic sales techniques, concepts and the ability to influence and persuade

Proficiency in Office Suite

Knowledge of and ability to use motorized and non-motorized material handling equipment

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Subject to both typical office environment and outside locations with temperature and weather variations.

Must be able to lift and carry up to 25 pounds frequently and on occasion up to 80 pounds.