Tool Service Technician & Counter Sales Representative

Tool Service Technician & Counter Sales Representative

Orem, Utah

PURPOSE

The Tool Service Technician & Counter Sales Representative is responsible for the inspection, diagnosis, repair, maintenance, and inventory management of tools and related equipment while also providing excellent customer service and sales support at the front counter. This position spends approximately 75% of their time performing tool repair and maintenance functions and 25% assisting customers with product inquiries, sales transactions, quotations, inventory support, and related administrative duties. The role serves as a key resource for both internal and external customers by ensuring tools are repaired timely while delivering exceptional customer service.

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ESSENTIAL DUTIES AND RESPONSIBILITIES

Tool Service and Repair Functions (Approximately 75%)

· Diagnose, troubleshoot, repair, and perform preventive maintenance on tools and related equipment.

· Use blueprints, specifications, and models to repair, and complete preventative maintenance activities.

· Utilize hand tools, power tools to repair, modify, and assemble tools, and related components.

· Maintain tool, equipment, parts, and supply inventories and coordinate replenishment as needed.

· Document repairs, maintenance activities, and continuing equipment needs.

· Maintain a safe, organized, and clean work environment in compliance with company safety policies and procedures.

· Collaborate with operations, purchasing, production, suppliers, and customers to resolve equipment and tooling issues.

Counter Sales and Customer Service Functions (Approximately 25%)

· Assist customers in person and by phone with product selection, pricing, quotations, order placement, and general inquiries.

· Process customer orders, invoices, work orders, and sales transactions accurately and efficiently.

· Maintain stock levels and organization of showroom and sales floor inventory.

· Coordinate special orders and communicate product availability, lead times, and pricing information.

· Operate point-of-sale systems, cash register functions, and daily balancing procedures as required.

· Assist customers with returns, credits, and issue resolution.

· Work collaboratively with outside sales representatives and operations personnel to ensure customer satisfaction.

· Develop and maintain product knowledge to effectively recommend products and solutions to customers.

· Support sales growth by identifying customer needs and promoting relevant products and services.

· Ensure all customer interactions are conducted professionally and in accordance with company service standards.

Additional Responsibilities

· Understand and comply with all company safety policies and procedures.

· Participate in required meetings and training programs.

· Perform other duties as assigned to support business operations.

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SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

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MINIMUM REQUIREMENTS

· High School Diploma or GED required.

· Two (2) years of experience in tool repair or related field such as equipment maintenance, machine shop operations, construction tools, or a related field preferred.

· Customer service and/or sales experience preferred.

· Equivalent combination of education, training, and experience may be considered.

· Valid driver's license required.

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COMPETENCIES

· Strong mechanical aptitude and troubleshooting skills.

· Technical knowledge of hand tools, power tools, and repair processes.

· Customer service orientation.

· Problem-solving and analytical skills.

· Strong attention to detail.

· Effective verbal and written communication skills.

· Inventory management and organizational skills.

· Basic sales and product recommendation skills.

· Knowledge of workplace safety procedures and practices.

· Ability to read blueprints, specifications, and technical documents.

· Proficiency with computers, business software, and point-of-sale systems.

· Ability to work independently and as part of a team.

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WORK ENVIRONMENT / PHYSICAL REQUIREMENTS

· Work is performed in both shop and retail counter environments.

· Regularly required to stand, walk, bend, reach, stoop, kneel, and use hands to operate equipment and tools.

· Frequently required to lift and carry up to 50 pounds.

· Must be able to safely operate tools, equipment, and machinery.

· May be exposed to moving mechanical parts, dust, fumes, noise, and other elements associated with tool repair and warehouse operations.

· Specific vision abilities required include close vision, distance vision, and depth perception.

· May be required to travel locally between company locations.

· Overtime or flexible work hours may be required based on business needs.