Window Service Technician I

Overview

Maintenance Technician I is an entry level customer facing position. This position is responsible for surveying, troubleshooting, repairing, and maintaining Window and Sliding Glass Door products. This position reports to the Service Department Manager.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Locates sources of problems by observing windows and sliding glass doors in operation; listening for problems; using precision measuring and testing instruments.

Removes defective parts by dismantling devices; using hand and power tools; examining form and texture of parts.

Determines changes in dimensional requirements of parts by inspecting used parts; using rules, calipers, micrometers, and other measuring instruments.

Adjusts functional parts of devices and control instruments by using hand tools, levels, plumb bobs, and straightedges.

Maintains equipment, parts, and supplies inventories by checking stock to determine inventory level; anticipating needed equipment, parts, and supplies.

Conserves maintenance resources by using equipment and supplies as needed to accomplish job results.

Provides mechanical maintenance information by answering questions and requests.

Prepares mechanical maintenance reports by collecting, analyzing, and summarizing information and trends.

Maintains continuity among work teams by documenting and communicating actions, irregularities, and continuing needs.

Maintains safe and clean working environment by complying with procedures, rules, and regulations.

Other duties may be assigned

This position will:

Conduct service/repairs, assist with warranty issues, and file warranty reports with vendors.

Provide on-site assistance to help troubleshoot and repair products.

Involve frequent/daily use of ladders and lifting 50+ pounds.

Plan and coordinate activities concerned with investigating and resolving customer reports of problems.

Review performance reports and documentation from customers and sales representatives and inspect malfunctioning or damaged products to determine nature and scope of problem.

Analyze review and inspection findings to determine source of problem, and recommend repair, replacement, or other corrective action.

Maintain high accuracy in performing service work on product per work order specifications. 

Provide a communication link between the customer and the Company to help ensure that effective service is provided to the customer.

Back up other maintenance technicians as needed.

Inform supervisor of any shortages in stock, or of any malfunctions or damage to equipment or vehicles. 

Restock incoming supplies, keep tools and machinery clean and maintained, and is responsible for all tools assigned to truck.

Maintain truck by keeping it clean and organized.

SUPERVISORY RESPONSIBILITIES

This position has no supervisory responsibilities.

MINIMUM REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Valid driver’s license with a clean driving record

1 -2 years of industry experience preferred

Must speak fluent English, bilingual Spanish preferred

COMPETENCIES

Ethical Conduct

Problem Solving/Analysis

Technical Capacity

Attention to detail

Customer service

Self-discipline

Knowledge of industry safety practices

Knowledgeable in the use of a variety of hand and power tools

Good hygiene and communication skills

Language Skills-The ability to read a limited number of two- and three-syllable words and to recognize similarities and differences between words and between series of numbers.  The ability to print and speak simple sentences.

Reasoning Ability-Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.  Ability to deal with problems involving a few concrete variables in standardized situations.

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Must be able to work flexible hours including overtime as needed.

May be required to drive to other facilities and job sites.

Regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and stoop, kneel, crouch, or crawl.

Frequently required to sit.

Regularly required to climb or balance and talk or hear.

Must frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision and depth perception

Regularly exposed to moving mechanical parts and outside weather conditions.

Frequently exposed to fumes or airborne particles and risk of electrical shock.

Often exposed to high, precarious places and vibration.

The noise level in the work environment is usually moderate to loud