IT Support Manager

Description

We're currently looking for an IT Support Manager to join our team at our Albania office.

What You Will Do:

• Manage and oversee the local IT support team in Albanian branch, including assigning tasks and support cases, setting priorities, and balancing the team's workload.
• Monitor ongoing work and ensure support cases and other assigned tasks are handled effectively, followed through to completion, and escalated when necessary.
• Report to the company's IT Manager on team workload, outstanding cases, operational issues, and overall IT support activity at the CITY office.
• Take responsibility for IT equipment, including purchasing, setup, maintenance, and inventory management.
• Install, configure, maintain, and upgrade computer hardware, components, and software.
• Apply and maintain required software packages and server services across PCs, laptops, and other IT systems.
• Provide administration and support for Google Workspace.
• Manage users, permissions, and access rights across company applications and systems.
• Handle IT-related employee onboarding and offboarding processes.
• Provide technical support to company employees, including on-site staff as well as remote users and offices.
• Troubleshoot hardware and software issues by running diagnostics, documenting problems and resolutions, prioritizing cases, and assessing the impact of issues.
• Manage virtual servers and Windows and Linux operating systems.
• Support the integration, configuration, administration, and continuous improvement of systems such as Monday.com, Freshdesk, Slack, and Make/Integromat.
• Be responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization environments.

Requirements

The experience You will need to successfully complete tasks:

• Location - Tirana.
• At least 3 years of experience in an IT Support, Help Desk, or similar technical support role.
• Previous experience managing, supervising, or coordinating a team.
• Ability to assign and prioritize work, manage workload, and ensure tasks and support cases are completed.
• Excellent time-management and organizational skills, with a proven ability to meet deadlines.
• Service-oriented, proactive, and positive approach.
• Good knowledge of systems, networking software, hardware, and networking protocols.
• Experience with Google Workspace administration and support.
• Familiarity with cloud platforms is a plus.
• Experience with Make/Integromat, Zapier, Monday.com, or similar platforms is a plus.
• Strong analytical and problem-solving skills.
• Ability to learn independently and adapt to new technologies and systems.
• Upper-intermediate English proficiency.

Dear applicant, after submitting your application, you will be contacted via email.

Candidate Privacy Notice:

The personal information provided in your CV and application materials will be processed by Bulls Vision Group solely for recruitment and selection purposes, in accordance with Law No. 124/2024 “On Personal Data Protection.” Your information will be accessible only to authorized personnel and will be retained only for as long as necessary for the recruitment process and in accordance with applicable data protection requirements. You may exercise your applicable data protection rights, including requesting access to, correction or deletion of your personal data.