Credit Controller

Job Description:

Credit Controller

Cromwell Hospital (High Street Kensington Offices)

FTC 12 months

Full time (37.5 hours)

Hybrid working (2 days in the office)

Salary: £29,000 per annum

We make health happen

At Bupa, our purpose is simple: helping people live longer, healthier, happier lives and making a better world.

At Cromwell Hospital, our Finance team plays an important role in supporting the delivery of outstanding healthcare. By ensuring payments are managed efficiently and customer accounts are handled with care, we help keep services running smoothly for patients and healthcare professionals alike.

As a Credit Control Officer, you'll be responsible for managing customer accounts, reducing outstanding debt and supporting positive customer outcomes. You'll work closely with patients, customers and colleagues across the business to resolve account queries, encourage timely payments and help maintain strong financial controls.

This is a great opportunity for someone who enjoys building relationships, solving problems and delivering excellent customer service in a fast-paced healthcare environment.

How you’ll help us make health happen

As our Credit Control Officer, you'll:

• Manage a portfolio of customer accounts, focusing on reducing outstanding balances and resolving aged debt.
• Build strong relationships with customers and key contacts to support timely payment of invoices.
• Contact customers by phone, email and letter regarding overdue accounts.
• Respond to customer and patient account queries in a professional and supportive way.
• Investigate and help resolve account disputes by working closely with internal departments.
• Prepare accounts for referral to collection agencies or legal representatives when required.
• Provide regular updates and reporting on account status and debt recovery activity.
• Work with customers to minimise unallocated cash and payment discrepancies.
• Support continuous improvement of credit control processes and reporting.
• Build effective relationships with colleagues across Finance and the wider business.
• Support additional projects and activities within the Billing and Credit Control team when required.

Key Skills/responsibilities Required for this role

We're looking for someone who combines strong customer service skills with excellent attention to detail and good financial awareness.

• Previous experience in credit control is required - please ensure this is listed on your application.
• Experience within a hospital or clinic credit control environment would be advantageous
• Strong communication skills and confidence speaking with a range of customers and stakeholders.
• Experience managing account queries and resolving issues professionally.
• Good analytical skills and the ability to investigate discrepancies and identify solutions.
• Strong organisational skills and the ability to manage deadlines effectively.
• Experience using Microsoft Excel, Word and Outlook.
• A high level of accuracy and attention to detail.
• The ability to work independently and prioritise workload effectively.
• A positive, flexible and customer-focused approach.
• Experience using healthcare finance systems would be beneficial but is not essential.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Fixed term benefits allowance
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

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