Credit Controller

Job Description:

Credit Controller

Bupa Place, Salford Quays

Permanent

Part time (30 hours)

Hybrid (up to 2 days per week in the office)

Salary from £26,400 (Prorated)

We make health happen

Our purpose at Bupa is to help people live longer, healthier, happier lives, and the 84,000 people we employ are at the heart of making this a reality. It requires focus and dedication -and as a global leader in healthcare we rely on a wide range of skills to help us achieve our ambitions.

This role supports the Health Services business unit (Bupa UK) and will form part of the Cromwell Hospital Billing & Credit Control team which sits within the Bupa UK Commercial & Finance team.

This role combines people leadership, stakeholder management and operational excellence, offering the opportunity to influence outcomes across Finance, Commercial Finance and operational teams while supporting exceptional patient and customer experiences.

How you’ll help us make health happen

• Responsible for managing a debt portfolio of customers, with a focus to resolving aged debt.
• Building good relationships with customers and liaising on a daily basis with key contacts to pursue prompt payment of invoices.
• Checking and dispatching routine letters, including a systematic review and chasing of overdue accounts by telephone.
• Discussion with patients regarding their account and other general queries. Including management of disputes and liaising with internal departments regarding account queries.
• Reviewing accounts and preparing details to be passed to collection agencies and solicitors as necessary after discussion with the Billing and Credit Control Manager.
• Provide weekly updates on all accounts to senior management.
• Working with clients to ensure that unallocated cash is kept to a minimum.
• Preparing other tasks in line with the nature of the post as directed by the Billing and Credit Control Manager.
• To build and maintain effective working relationships across Finance and with other colleagues across the business.
• To undertake other projects and assignments, as required, to support the Billing and Credit Control Manager and other members of the Credit Control & Billing Teams.

Key Skills/Qualifications needed for this role

• Good knowledge of Compucare and Report Generator
• Strong analytical skills, with the ability to search out relevant information and explanations.
• Proficient in Excel, Word and Outlook
• Ability to identify and act on opportunities for improvements in processes, controls and reporting. Attention to detail and integrity checking
• Ability to challenge the status quo and an appetite to understand complex processes.
• Highly developed influencing and collaboration skills, with the ability to enthuse and get the buy in of internal or external individuals.
• Ability to work to deadlines.
• Strong interpersonal and communication skills, both written and verbal.
• High level of work organisation, self motivation, drive for performance and improvement, and flexibility in approach and attitude, with the ability to work independently.
• Articulate with strong sense of commitment to openness, honesty and integrity in undertaking the role.
• Strong Customer Service skills
• Must be flexible in their approach to work as individual and team workloads, responsibilities and associated priorities can alter at short notice.

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• 25 days holiday per year, pro rata to your contract.
• Access to a range of services to support your physical and mental wellbeing
• Access to our confidential employee assistance programme
• Workplace pension
• Online discounts covering your everyday shopping, entertainment, eating out and more.

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

If you require information regarding this role in an alternative format please email: [email protected]

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