Senior AI Enablement Partner

Position Overview

In addition to technical understanding of AI tools, this role requires: User empathy, structured troubleshooting, clear written and verbal communication, change agility, judgment and discretion with sensitive information, and a continuous improvement mindset.

A Day in the Life

Adoption, Training & Self-Service Enablement

• Serve as a Subject Matter Expert for Enterprise AI tools and usage policies.

• Create and maintain AI knowledge articles, FAQs, how-to guides, and playbooks.

• Partner with business leaders to develop use-case guides tailored by function (HR, Finance, Merchandising, Supply Chain, IT, etc.).

• Deliver “office hours,” short trainings, and coaching sessions to improve user outcomes and confidence.

• Support champion networks and identify super-users; amplify best practices and success stories.

Governance & Safe Use Support

• Reinforce responsible use, data protection, and acceptable use guidelines for AI tools.

• Escalate concerns involving sensitive data exposure, policy violations, or suspicious behavior to Security/Compliance teams following established procedures.

• Assist in communicating governance updates (e.g., changes in settings/policies).

Access, Licensing & Entitlement Support

• Coordinate and validate AI tool licensing requests, assignments, and removals in line with policy and approvals.

• Assist with user onboarding/offboarding for AI tool capabilities, including entitlement checks and functional readiness.

• Track license utilization and highlight opportunities for optimization and reallocation.

End User Support & Incident Management

• Provide support for Enterprise AI tool user issues (access, functionality, performance, etc.).

• Document incidents, resolutions, and known errors; contribute to problem management and root cause analysis trends.

• Support escalation cases with vendors or internal engineering teams; gather evidence, log issues, support testing, and create business impact summaries.

Service Improvement & Reporting

• Track support metrics (ticket volume, resolution time, top issues) and recommend improvements.

• Identify recurring issues and partner with Vendors and IT support teams to drive fixes.

• Provide adoption signals (qualitative and quantitative) to product owners and stakeholders.

• Contribute to Enterprise AI roadmap.

You'll Come With

Experience:

• 5+ years of program management or management consulting experience, including technical program management or project delivery.
• Experience supporting or administering Microsoft Copilot or other enterprise AI assistants.
• Experience with change management, adoption/enablement programs, champions networks, and training facilitation.

Skills and Abilities:

• Expertise in Microsoft 365 applications and collaboration tools (Teams, Outlook, SharePoint/OneDrive).
• Strong customer service orientation with an ability to communicate technical concepts to non-technical audiences at all levels.
• Excellent documentation skills and experience building knowledge articles or user guides.

Come join our team. You’regoing to like it here!

You will enjoy competitive wages, flexible hours, and an associate discount. Burlington’s benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us. Our teams work hard and have fun together! Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day. Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.