FOH & ADMINISTRATIVE ASSISTANT

Position Summary

A tranquil wilderness lodge situated in the heart the Western Cape is seeking a friendly, organised, and service-driven Front of House (FOH) & Administrative Assistant to join our team. We are looking for a hands-on hospitality professional who takes pride in delivering excellent guest service while assisting with general administrative duties when the Manager is away. The role is primarily focused on Front of House operations, with additional responsibility for managing reservations, handling guest enquiries, and providing administrative support to ensure the smooth running of the lodge.


Key Responsibilities


1. Front of House Operations

• Welcome guests and provide friendly, professional service.
• Manage table allocations and guest seating.
• Ensure smooth and efficient restaurant service.
• Maintain high standards of cleanliness and presentation.
• Assist the FOH team during busy service periods.
• Handle guest queries, requests, and complaints professionally.

2. Reservations & Guest Communication

• Manage reservations and booking enquiries.
• Answer telephone calls, emails, and guest enquiries.
• Confirm and update reservations.
• Handle booking changes and cancellations.

3. Administrative Support

• Assist with general administration when the Manager is away.
• Assist with daily reports, paperwork, and filing.
• Understand and manage curio shop stock control.
• Ensure important information is communicated to management.

4. General Responsibilities

• Maintain the lodge's service and hospitality standards.
• Ensure FOH areas remain clean, organised, and presentable.
• Follow opening and closing procedures.
• Work independently and take initiative when required.
• Assist with general operational requirements where needed.


RequirementsMnimum Requirements

• Previous experience in a hospitality, restaurant, or lodge environment.
• Strong customer service and communication skills.
• Good administrative and organizational abilities.
• Computer literacy.
• Experience with reservation systems and POS systems is advantageous.
• Excellent telephone etiquette.
• Ability to work independently and manage responsibilities.
• Strong attention to detail.
• Flexible availability, including weekends and public holidays.

Personal Attributes

• Friendly and welcoming personality.
• Passionate about hospitality and guest service.
• Highly organized and responsible.
• Proactive and solution-driven.
• Professional and well-presented.
• Calm under pressure.
• Adaptable and flexible.
• Able to work independently.
• A strong team player with a positive attitude.

BenefitsEmployment Package

• Salary: R15 000 (Dependent on Experience)
• Accommodation: Live-in position including meals
• Work Cycle: 21 days on / 7 days off
• Start Date: 4 January