Swimming Pool Assistant Manager

The Assistant Manager for Splash will support the day-to-day management & operation of the resort swimming pool and water-based facilities, ensuring a safe, clean and engaging environment for guests & team.

The Splash Assistant Manager leads the frontline team, maintains compliance with health and safety standards, and helps deliver a high-quality guest experience in line with brand expectations.

Key Responsibilities

Operational Management

• Support the daily operation of all pool and water feature areas.
• Ensure adequate lifeguard and team coverage across all operating hours.
• Assist in planning rotas aligned to occupancy and demand.
• Monitor poolside standards including cleanliness, water quality and presentation.
• Respond quickly to operational issues to minimise disruption.
• Support delivery of poolside activities, sessions and guest experiences.

Health, Safety & Compliance

• Ensure full compliance with pool safety operating procedures (PSOP) and H&S legislation.
• Carry out and review risk assessments and safe systems of work.
• Monitor water testing regimes and ensure records are maintained.
• Support emergency response procedures and incident management.
• Ensure all team members hold valid qualifications and training.
• Support audits, inspections and compliance checks.

Team Leadership

• Supervise and support lifeguards and pool team members on shift.
• Provide coaching, training and performance feedback.
• Support recruitment, onboarding and ongoing training.
• Manage shift briefings and ensure clear communication.
• Address day-to-day people issues and escalate where required.
• Promote a positive, inclusive and safety-first culture.

Guest Experience

• Ensure a welcoming, safe and enjoyable environment for all guests.
• Support delivery of poolside activities and resort programming.
• Handle guest queries and complaints professionally.
• Monitor guest feedback and support improvements.
• Ensure accessibility and inclusion standards are met.

Administration & Planning

• Support stock control for pool chemicals, equipment and uniforms.
• Assist with budgets and cost control.
• Maintain accurate records for training, incidents and compliance.
• Support maintenance planning with facilities teams.
• Deputise for the Pool Manager when required.

Skills, Knowledge & Expertise

• NPLQ (or equivalent lifeguard qualification)
• Experience in a leisure or pool environment
• Experience supervising or leading a team
• Strong understanding of pool safety and operations
• Good communication and organisational skills
• Ability to work shifts including evenings/weekends
• Confident decision-making in fast-paced environments
• Safety-first mindset
• Visible and supportive leader
• Calm under pressure
• Guest-focused
• Team player
• Attention to detail
• Proactive and organised