Retail Technology Advisor

Retail Technology Advisor (Temporary)

We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis.

Roles and Responsibilities

· Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in house and third-party suppliers and teams.

· Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.

· Control and management of third-party suppliers and vendors and their associated service delivery agreements.

· Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores.

· Identify and implement efficiencies to business processes using technical solutions.

· Participate in projects throughout the initiation, definition, execution and close out phases of the project.

· Oversee the transition of new processes from project delivery to operational support across the business.

· Liaising with senior management from different functions to translate their needs into technical requirements.

· Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.

· Participate in the delivery of strategic projects and scope of works alike.

· Development of operational procedures and system specifications.

· Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.

· Support our stores and retailers on support requests and queries and troubleshooting of the same.

· Other projects as directed by management.

· The role will involve nationwide travel and may include overnight stays.

Requirements

Skills & Experience

· At least 4+ years of experience in the retail technology/IT sector.

· Understanding of Retail Technology, networking and overall IT.

· Understanding of KPIs and SLAs with proven ability to adhere to them.

· Understanding of FMCG grocery is a must

· Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.

· Ability to demonstrate a high level of ownership and project management.

· Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.

· Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.

· Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.

· Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.

· Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.

· Flexibility and adaptable in the approach to customer/business needs.

· Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.

· Must have a full clean driver’s license.