Program Manager - Product Delivery

Responsibilities:

Release Leadership & Execution:

- Lead end-to-end release planning and execution across Product, Engineering, Go-to-Market (GTM), Customer Success, Support, and Operations.

- Own release readiness and ensure successful delivery against timeline, quality, adoption, and business impact objectives.

- Drive alignment, governance, and accountability across multiple concurrent product launches and releases.

AI-Driven Delivery Excellence:

- Leverage AI-powered tools, copilots, automation, and analytics to enhance planning, execution, risk management, and reporting.

- Champion AI-enabled workflows that improve operational efficiency, visibility, and decision-making.

- Continuously identify opportunities to optimize release processes through GenAI and intelligent automation.

Business Impact & Success Measurement:

- Define and monitor release success metrics aligned to customer adoption, revenue growth, operational efficiency, and user experience.

- Ensure every release supports strategic business priorities and delivers measurable value.

- Conduct post-release reviews to evaluate outcomes, capture learnings, and drive continuous improvement.

Customer & Organizational Readiness:

- Ensure Sales, Customer Success, Support, and Delivery teams are fully prepared to launch, implement, and support new product capabilities.

- Develop release communication, enablement materials, and readiness plans for internal and external stakeholders.

- Gather and incorporate customer and stakeholder feedback to improve future release planning.

Cross-Functional Program Leadership:

- Orchestrate complex dependencies, risks, and priorities across multiple teams and business functions.

- Lead issue resolution, decision-making, and executive escalations to keep releases on track.

- Deliver clear, executive-ready reporting on release progress, risks, milestones, and business outcomes.

Qualifications:

Education:

- Bachelor's or Master's degree in Engineering (B.E./B.Tech or M.E./M.Tech), or Computer Applications (MCA).

Experience:

- 7+ years of experience in Program Management, Technical Program Management, Product Operations, or Project Management within software or SaaS organizations.

- Proven success leading large-scale, cross-functional product launches or release management initiatives.

- Demonstrated experience delivering programs that drive measurable business outcomes and customer value.

AI & Digital Fluency:

- Hands-on experience using AI-powered tools, copilots, automation platforms, and analytics solutions to improve delivery effectiveness.

- Strong understanding of how AI can enhance planning, execution, reporting, and operational decision-making.

- Growth mindset with a passion for adopting emerging AI technologies and modern ways of working.

Leadership & Execution:

- Exceptional cross-functional leadership with the ability to influence stakeholders without direct authority.

- Results-oriented mindset with a strong focus on execution, ownership, and business outcomes.

- Proven ability to manage multiple high-priority initiatives in fast-paced, dynamic environments.

Communication & Strategic Thinking:

- Outstanding verbal and written communication skills, with the ability to engage both executive leadership and operational teams.

- Ability to translate execution into strategic business impact and customer value.

- Strong analytical, problem-solving, and decision-making capabilities.

Success Profile:

- The ideal candidate will be relentlessly focused on business outcomes rather than project activities.

- Leverage AI as a strategic enabler to accelerate execution, improve insights, and enhance decision-making.

- Inspire accountability and collaboration across cross-functional teams.

- Drive disciplined, high-quality release execution that delivers measurable customer and business value.

- Thrive in a fast-paced environment, balancing strategic thinking with operational excellence.

Skills

IT Program Management, Delivery Management, IT Risk Management, IT Project Management, IT Product Operations