Technical Writer - Instructional Design

C5MI is not your typical consulting firm. We are a high-performance team of SAP and supply chain experts who solve complex, mission critical challenges for organizations that cannot afford failure.

We hire consultants who thrive in complexity, move fast, take ownership, and deliver under pressure. At C5MI, you will not be siloed or stuck in theory. You will be hands on, client facing, and directly influencing outcomes that matter.

Our culture rewards initiative, accountability, and continuous growth. This is a place where your expertise is valued, your work is meaningful, and your performance truly matters. If you’re energized by learning through real-world challenges, collaborating with top-tier talent, and expanding your capabilities every day, C5MI is where strong consultants level up.

Position Summary:

The Technical Writer & Instructional Designer develops clear, engaging, and effective learning materials that support SAP training and enablement for C5MI clients. Working under the guidance of an experienced instructional developer, this position partners with subject matter experts and technical teams to translate SAP business processes and system procedures into accessible content. The Technical Writer applies established instructional design methods, documentation standards, and authoring tools to produce user guides, job aids, and training materials for diverse audiences.

Essential Functions & Responsibilities:

• Collaborates with subject matter experts (SMEs) to gather information and document requirements for instructional solutions.

• Communicates with team members and stakeholders to clarify technical concepts and confirm accuracy and understanding of content.

• Assists in developing training content, including user guides, job aids, quick reference cards, and presentation materials, that aligns with learning objectives and meets the needs of diverse audiences.

• Documents SAP business processes, workflows, user actions, and system procedures using established templates and standards.

• Captures and incorporates visual elements such as screenshots, diagrams, and process flows to enhance learning materials.

• Participates in the design of interactive instructional activities and exercises that engage new SAP users.

• Follows established style guides, version control practices, and review cycles; submits drafts for review by the lead instructional developer.

• Evaluates and updates documentation and training materials based on user feedback, system changes, and effectiveness reviews.

• Supports the preparation and logistics of training sessions, including materials, training environments, and attendee resources, as directed.

• Adheres to all certified processes as part of our commitment to maintaining the highest standards of quality and information security, which includes actively participating in quality assurance activities and ensuring the protection of sensitive information in accordance with our security policies.

Minimum Requirements:

• Bachelor's degree in English, Communications, Instructional Design, Education, or a related field, or equivalent experience.

• 1-3 years of relevant experience with a Bachelor's degree, or 2-3 years of relevant experience without a Bachelor's degree (internships, apprenticeships, and military experience count).

• Experience or coursework in instructional design, technical writing, or graphic design.

• Strong written and verbal communication skills, with attention to detail, accuracy, and consistency.

• Working knowledge of Microsoft Word, PowerPoint, and Excel.

• Ability to learn quickly and adapt to new technologies, systems, and processes.

• U.S. citizenship required.

• Must be able to obtain and maintain an active government clearance (requires U.S. citizenship). 

Nice to Have:

• 1+ year of experience working with SAP applications (SAP ECC or SAP S/4HANA).

• Familiarity with instructional design models such as ADDIE and adult learning principles.

• Experience with e-learning and screen capture tools such as SAP Enable Now, Articulate 360, Camtasia, or Snagit.

• Experience creating visual content such as process diagrams or infographics using tools such as Microsoft Visio or Adobe Creative Cloud.

• Experience supporting training or enablement within a federal government or government contracting environment.

Compensation: In accordance with pay transparency law, the expected compensation for this position is $26/hr - $35/hr. The actual compensation offered will be determined based on factors such as the candidate’s experience, qualifications, skills, and location. We are committed to fair and equitable compensation practices. This posted range reflects our good faith estimate of the compensation we reasonably expect to offer for this role at the time of posting.

Application Deadline: We anticipate this job posting will be posted until 12/1/2026.

Benefits:

C5MI offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here: C5MI Benefits

Our employees are key to our success, so we strive to be more than just a team; we’re a community built upon a set of Core Values that guide our every action:

• Challenge  - We believe in challenging the present - it’s the only way to shape the future. We must be exceptional communicators and collaborators while always learning. We also understand that speaking your mind requires equal parts brain (what to say), thoughtfulness (when to say it), and caring (how it’s said). Incremental won’t win.
• Have Fun  - We are on a journey, together. Take care of your family, take care of yourself, and take care of each other. Live your happiness. Stay human, take care of each other and invest in your community. Life isn’t all about work. Live your happiness. Be healthy.
• All In  - You can’t fake passion - show your energy. Own it - take charge and lead. Our team is made up of top quartile talent and we never accept second best. Accountability, trust, and integrity create an environment to realize the team’s true potential.
• Never Forget the Customer  - We have walked a mile in your shoes. Experience matters. We drive innovation to generate business value. Be true - no BS.
• GSD (Get Stuff Done)  - We take initiative and never make excuses. We act with urgency, and we delivery high quality outcomes with extreme velocity. We embrace process discipline, drive continuous improvement, and stay audit ready. We relentlessly execute and plan for tomorrow by creating sustainable outcomes. That is how we win!
• Empower  - Our people are the foundation for our success. We recognize their value, and support them by fostering a culture of collaboration and innovation. We recognize individual strengths, build confidence through action, and invest in personal development.

How to Apply:

To apply for this position, use the application link provided in this job posting and complete the application and submit a resume. If the position requires a specific certification, please be sure to upload a copy of your certification when you apply.

If you would like to be considered for employment opportunities with C5MI and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (904) 431-7922 or send us an email here or speak with your recruiter.

C5MI is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.