Service Controller

SUMMARY:
Service Controller

POSITION INFO:
About the Role

Our client, a well-established leader in business technology solutions with a 40-year track record, is seeking a professional and organised Service Controller to join their Bryanston team. This critical role acts as the operational hub between clients and technical teams, ensuring that service delivery remains seamless, responsive, and highly efficient. This is an excellent opportunity for a proactive individual to build a long-term career within a stable, national organisation that values service excellence.

• Act as the primary point of contact for clients, handling high volumes of calls and emails with professionalism and empathy.
• Log and track service requests, maintenance calls, repairs, and loan units accurately within the internal systems.
• Coordinate across various departments to ensure customer issues are resolved, quotes are processed, and orders are placed on time.
• Manage the end-to-end service lifecycle, ensuring all tasks are assigned, followed up, and closed according to SLA requirements.
• Provide regular, proactive communication to clients regarding the progress of their queries or technical repairs.
• Manage and prioritise multiple open requests simultaneously in a fast-paced environment.
• Handle escalations and difficult customer situations with composure, ensuring a solution-oriented approach at all times.

• Matric Certificate (Minimum qualification).
• Minimum of 3 years of experience in a customer support or service coordination role (Essential).
• Minimum of 3 years of experience in a call centre environment.
• High level of computer literacy, specifically with Microsoft Office (Word, Excel, and Outlook).
• Exceptional verbal and written communication skills.
• Proven ability to manage multiple priorities and work effectively under pressure.
• Detail-oriented mindset with a strong focus on accuracy and follow-through.
• Residing in or able to commute to Bryanston daily.

• A market-related salary within a stable and well-regarded national organisation.
• Comprehensive on-the-job training covering internal systems, products, and service procedures.
• A clear career development path with opportunities to progress into Senior Service Coordination, Customer Relations Management, or Account Management.
• A collaborative and supportive team culture that recognises and rewards high performance.
• Long-term job security within a company boasting four decades of operational success.