Inkjet Applications Engineer - Technical Services

Cabot Corporation (NYSE: CBT) is a leading global specialty chemicals and performance materials company headquartered in Boston, Massachusetts, USA.

Our businesses deliver a broad range of products and solutions to customers in every corner of the globe, serving the transportation, infrastructure, environment and consumer industry sectors. We bring the power of innovative chemistry to solve customers' challenges today while preparing them to meet tomorrow’s needs. Our commitment to innovation is driven by a passion to advance our customers' businesses through our deep understanding of their applications and the global trends that impact their operations.

If you do not meet every requirement, or your experience is slightly different that what we have listed, we still encourage you to apply!

Job Requirements (Principal Responsibilities)

• Provides technical support to customers through understanding of existing products.
• Devises strategies and leads the internal preparation for customer engagement to address customer technical problems incorporating and using Cabot inkjet dispersion products.
• May visit key customers normally within Asia to provide information on use of Cabot products and to solve customer applications issues.
• Acts as technical resource to the Cabot Sales organization and provides training to Sales and customers on the use of Cabot products.
• Works with Sales organization gathering detailed requirements information for new products.
• Ensures the identification and proper translation of customer product and functionality needs.
• Ensures proper collection and validation of application performance data.
• Ensures proper identification and resolution of product problems. This involves investigation of quality complaints and collaboration with Quality, Manufacturing, R&D and Sales to provide solutions.
• Escalates major problems to the business for management input and assistance with resolution.
• Engages customers to seek new ways to provide technical value to customers beyond solving day-to-day technical problems.
• Queries customers with pilot or hypothetical new product ideas to help drive future innovation.

Competencies (Knowledge, Skills and Behaviors)

• Leadership and management skills.
• Ability to influence and motivate others, including current and prospective customers.
• Consulting skills.
• Displays a proactive and collaborative attitude and promotes teamwork.
• Self-motivated to overcome barriers, manage cross-functional conflicts, provide coaching and training to others.
• Ability and willingness to proactively plan and organize the work of others.
• Ability to manage a technical service ticket system involving cross-functional tasks.
• Ability to lead internal planning and preparation meetings for complex customer technical engagements.
• Strong customer orientation and presence.
• Communication and consulting skills.
• Ability to speak convincingly, make formal presentations, lead meetings and facilitate discussions.
• Experience working with customers on delicate technical topics that involve commercial considerations.

Education/Experience

• Bachelor’s degree in Chemistry, Material Science or Engineering.
• 8+ years related experience, including prior project or program management experience.
• Chemical industry experience preferred, ideally in the inkjet industry involving inkjet inks and/or dispersions, or inkjet system application engineering involving ink and its affect on inkjet print system performance
• Excellent English communication skills.

At Cabot, we bring the power of innovative chemistry and a spirit of partnership with our customers to advance solutions that will enable a sustainable future. Our strength in research and development is a major reason why we have been an industry leader for more than 135 years in products such as reinforcing and specialty carbons, battery materials, aerogel, fumed metal oxides, inkjet colorants, masterbatches and conductive compounds.

Our employees around the world are united by our shared purpose: Creating materials that improve daily life and enable a more sustainable future. Through our corporate strategy, “Creating for Tomorrow,” we are focused on our core strengths to lead in performance and sustainability - today and into the future.