Night Auditor

The Night Auditor works independently overnight to manage front desk operations, balance daily financial transactions, and prepare the property for the next business day. This role combines guest service, problem-solving, and accounting responsibilities to ensure smooth overnight operations.

Monitor and manage front desk operations overnight, including check-ins, check-outs, and guest requests

Balance and audit all daily transactions, including room charges, payments, and adjustments

Run end-of-day reports and complete system rollover.

Ensure all reservations are in correct status with valid payment and required authorizations

Handle guest complaints and resolve issues professionally without unnecessary refunds

Maintain safety and security awareness, reporting incidents and contacting security when needed

Complete shift logs and document all activity in Teams or property log systems

Prepare reports for management, including occupancy, revenue, and audit discrepancies

Ensure lobby, front desk, and back office areas remain clean and organized

Support housekeeping and early morning operations as needed.

Previous hotel front desk or customer service experience preferred

Basic knowledge of hotel systems.

Strong attention to detail and ability to balance financial records accurately

Ability to work independently with minimal supervision

Good communication skills and professional demeanor with guests and team members

Ability to handle overnight shifts, weekends, and holidays

Problem-solving mindset with a focus on accountability and follow-through.