Hotel Housekeeping Supervisor

Directs institutional housekeeping program to ensure clean, orderly and attractive conditions of hotel rooms and public areas.

• Establish standards and procedures for housekeeping employees.
• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
• Comprehends and practices the Horseshoe standards during inspections.
• Attends all required training classes and implement his/her gained knowledge in his/her job.
• Inspects and evaluates the physical condition of the assigned rooms and public areas.
• Submits to management recommendations for maintenance related issues.
• Periodically inventories supplies and equipment.
• Checks on the equipment’s working condition.
• Trains new employees based on the department’s standards.
• Completes and discusses evaluations with team members.
• Takes full responsibility to the daily assigned area (reassign if it is necessary during the day).
• Addresses in a professional manner any guest and employee related complaints.
• Resolve guest and employee related problems.
• Counsels and coaches team members on work related issues; issuing progressive discipline when necessary.
• Support and maintain Horseshoe courtesy guidelines.
• Performs other duties as assigned by the manager.

• Must be able to maneuver to all areas of the hotel
• Must be able to lift up to 10 pounds
• Must be able to bend, reach, kneel, twist and grip items while working in assigned areas.
• Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine, and photocopier.
• Must be able to work at a fast pace and in stressful situations.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.