Senior IT Analyst (Hardware Asset Management)

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Who we are

CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+. We have over 40 years of excellence in uniting talent and technology to power the possible for our clients, colleagues, and communities. As a privately held company, we have the freedom and focus to do what is right-whatever it takes. Our tailor-made solutions create lasting results across the public and commercial sectors, and we are trailblazers in bringing neurodiversity to the enterprise.

Job Summary

Job Description

We are looking for an Senior IT Analyst (Hardware Asset Management) supporting the IT Asset Management (ITAM) Digital Product Enhancements initiative.This position will be full-time and hybrid at Mandaluyong City.

What You'll Do

• The Senior IT Asset Management Analyst will be part of the Information Technology Department (ITD) and will directly support the IT Asset Management (ITAM) Digital Product Enhancements initiative. The role is responsible for strengthening IT asset lifecycle management practices, supporting the implementation and optimization of ITAM tools, and establishing governance policies for IT end user assets

• The analyst will work closely with ITAM product owners, ServiceNow platform teams, Flexera administrators, service management leads, vendors, and business stakeholders to ensure accurate, compliant, and fully integrated IT asset data and processes

• Support the implementation and configuration of the Hardware Asset Management (HAM) module in ServiceNow, ensuring alignment with ADB ITAM processes and governance requirements

• Contribute to the design, testing, and validation of ITAM-related workflows, asset lifecycle models, and reporting capabilities in ServiceNow

• Support the enhancement and stabilization of the integration between ServiceNow and Flexera, including reconciliation of asset data, normalization, and data quality improvements

• Develop, review, and maintain IT end user asset governance policies, standards, and procedures aligned with ADB rules, ITSM practices, and audit requirements

• Ensure asset lifecycle states, ownership, financial attributes, and compliance statuses are accurately tracked, maintained in ITAM systems (e.g., ServiceNow HAM/ITAM, Flexera, Oracle FAR) and covers the end-to-end lifecycle of IT end user assets

• Define ITAM KPIs, data quality metrics, and control checkpoints in ServiceNow

• Develop management reports, dashboards, and analysis on asset inventory, lifecycle status, compliance, and risks

• Identify gaps, risks, and control issues across the IT asset lifecycle and recommend corrective actions

What You'll Need

Required:

• Minimum of 5 years’ experience in IT Asset Management, IT Service Management, or related IT operations roles

• Proven experience working with ServiceNow ITAM and/or HAM modules

• Experience with Flexera (or equivalent software asset management tools) and system integrations

• Strong understanding of IT asset lifecycle management, governance, and compliance controls

• Experience designing or implementing ITAM policies, processes, and performance reporting

• Strong analytical, documentation, and data management skills

• Excellent communication and stakeholder engagement skills

Preferred:

• ITIL certification or strong working knowledge of ITIL practices is preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions

• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.

• Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitor

Reasonable accommodation statement

If you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to [email protected] (888) 824 - 8111.