Invoice Billing Analyst

The Invoice Billing Analyst creates and submits AP files to the customer(s) for payment in line with SLA/KPIs and is responsible for interacting with customers and carriers relating to invoice processing to resolve any items which prevent completion. They escalate open items to Service Operations Manager to resolve with appropriate Calero finance resource.

Responsibilities:

• Ensure proper, timely and accurate invoice processing for assigned group of customers
• Execute customer requirements for GL Coding and Cost Allocations
• Identify if past due balances are the result of missing or misapplied payment
• Resolve past due balance with customer(s), including confirmation of payment from the customer, bank clearance, vendor received and accurate application to account
• Adhere to all required month-end processes and cut-off periods
• Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices
• Validate that all batched invoices have completed payment information (Reverse AP Feed)
• Where applicable, ensure batch released and completion of funding has been successful
• Where applicable, ensure that payment(s) successfully made to carrier(s) in line with Customer SLA
• Manage and action all invoice alerts trigger within the platform and where appropriate create 'task' | 'dispute'
• Submit and track system-based alerts disputes on behalf of the customer(s)
• Link inventory information or tasks created from billing and/or provisioning details to support full and complete inventory
• Management of MACD customer files
• Work closely with Service Operations Manager to ensure alignment against customer objectives and needs
• Where required, raise helpdesk tickets to solve platform issues and follow to completion
• Perform all other duties as assigned including maintaining compliance with all company policies and procedures

Education:

• Bachelors’ degree in accounting, math or analytical related field

Experience and Training:

• 2-3 Years’ Experience in accounting, finance or data entry type roles preferred
• Excellent customer service skills
• Attention to detail
• Agility to fast paced environment
• Ability to prioritize and manage multiple responsibilities
• Demonstrates a sense of urgency and ability to meet deadlines

Technical Knowledge:

• Moderate level of problem-solving ability.
• Gathers and interprets data to solve routine problems that require verification.
• Some independent judgment required.

Calero is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sexual orientation, gender identity, age, protected veteran status, or status as a qualified individual with a disability.