Senior AI Voice Product Manager

About the Role

We're looking for a Senior Product Manager to help drive Canary's AI Voice product - the system that powers intelligent, real-time voice interactions between hotels and their guests. This role sits at the intersection of cutting-edge AI and the day-to-day realities of enterprise hospitality, covering the full conversational AI lifecycle.

If you're technically curious, customer-focused, and energized by turning complex problems into great products, let's talk.

Responsibilities

• Execute the roadmap for AI Voice - translating customer needs and business priorities into a clear plan for what ships and when.
• Monitor AI accuracy, resolution rates, and system performance, and surface actionable improvements before customers feel the impact.
• Engage directly with hotel clients and internal stakeholders to understand operational pain points - staffing constraints, call volume spikes, multilingual guests - and turn them into product requirements.
• Collaborate with Engineering, AI/ML, and Infrastructure to help prioritize platform investments around reliability, latency, and scale.
• Track the KPIs that matter - resolution rate, accuracy, latency, containment - and use that data to inform prioritization and communicate progress.
• Work cross-functionally with engineering, sales, and customer success to keep teams aligned as new AI capabilities move from development into rollout.

Qualifications

• 5+ years in product management, with experience shipping AI, conversational AI, or technically complex SaaS products.
• Enough technical fluency in conversational AI - LLMs, NLP, dialog management - to collaborate effectively with engineers and ask the right questions.
• Strong analytical skills and comfort connecting product metrics to customer and business outcomes.
• Experience working directly with customers and incorporating their feedback into what you build.
• Ability to work cross-functionally and keep teams aligned without direct authority.

Compensation

Target cash compensation ranges from $160,000 - $200,000, including a fixed annual salary and a performance-based bonus paid quarterly.

This role also includes a stock option grant, subject to board approval.

Actual compensation will be commensurate with the candidate's skill level, experience, and specific work location.