Customer Service Engineer

• Form part of a trusted global brand
• Competitive package including company car & tools
• Excellent training & learning opportunities

About us

Canon is a global leader in imaging solutions, trusted by millions for innovation and quality. In Australia and New Zealand, we’re proud to deliver products and services that help people connect, communicate, and achieve more every day. When you join Canon Australia, you’ll experience a supportive culture that values your contribution and empowers you to grow. We’re committed to helping you develop your career and turn your goals into reality, while playing an integral role in our success across the region.

About the Role

The Customer Service Engineer role sits within our Service and Support team and reports to the Manager - Service Performance. You’ll play a key role in delivering high-quality hands-on pre-sales and post-sales support to our customers. This is a varied, field-based role where no two days are the same. You’ll install, maintain and troubleshoot hardware and software, support network connectivity, and provide operator training.

Scope of the role includes:

• Diagnose and resolve technical, software and network connectivity issues
• Reactive and proactive servicing, upgrading software/firmware, network connectivity, and installation of hardware and software, in line with established call approach
• Effectively meet and exceed customer's needs
• Deliver against SLAs and keep customers informed
• Conduct site inspections to support installations and upgrades
• Actively assist other Canon staff to enable efficiencies
• Manage service activities, parts inventory and administrative requirements accurately
• Support Canon regional and/or remote customers on an ad hoc basis to meet business obligations
• Keep up to date with current technologies and training, including technical and workplace compliance
• Contribute to and work towards own personal development. Including seeking opportunities to share knowledge with colleagues
• Ensure compliance with safety, quality and sustainability standards

About You

You're someone who enjoys being out in the field, solving problems and working with technology. You build strong customer relationships, work well independently and are always keen to learn something new.

Key skills and experience include:

• Experience as a printer, photocopier or field service technician, with exposure to diagnosing and repairing hardware and software issues
• Experience troubleshooting technical, software and network connectivity issues
• Ability to work independently and manage service activities in a field-based environment
• Strong problem-solving, communication and relationship-building skills
• Industry experience in a similar customer-facing service role highly regarded
• Current and valid driver’s licence
• Restricted electrical licence (REL) - Applicants who currently hold, or can demonstrate a pathway towards obtaining, a Queensland Restricted Electrical Work Licence (REL) relevant to the servicing of business and office equipment may also be considered. Candidates who do not currently hold an REL may be required to provide evidence of relevant qualifications, training and/or industry experience consistent with Queensland Electrical Safety Office licensing requirements. Refer to the Queensland Electrical Licensing Eligibility Guide, including the Electronic Equipment Limited to 250Vac (Plug-in Only) category, for further information regarding eligibility pathways.

What’s in it for you

Bringing your existing technical experience, you'll enjoy the autonomy to make an impact while being supported by a collaborative team that values knowledge sharing and continuous learning.

We believe in the power of an inclusive and diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer focused on strengthening our inclusive culture, all applicants will be considered and we welcome applications from people of all ages, cultures including Aboriginal and Torres Strait Islander peoples, abilities, religious beliefs, national origin, sexual orientation and gender identities. Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

All applicants must be eligible to work in the country they are applying to at the time of application.

Looking to join this diverse team? Apply online today!

Successful applicants will be notified of next steps.