CRM Consultant

Since June 2021, frog is part of Capgemini Invent. frog partners with customer-centric enterprises to drive sustainable growth, by building and orchestrating experiences at scale, while harnessing the power of data and technology. We’re inventing the future of customer experiences by delivering market-defining business models, products, services, brand engagements and communications.

Joining frog means you’ll be joining the “pond,” a global network of studios, each with a thriving in-person and vibrant virtual culture. frogs are curious, collaborative, and courageous, united by our passion for improving the human experience across our areas of expertise, while each bringing our unique and diverse skills and experiences to the table. We draw on our global reach and local knowledge to solve complex problems and create innovative, sustainable solutions that touch hearts and move markets. frogs prize humour, positivity, and community just as highly as performance and outcomes. Our culture is open, flexible, inclusive, and engaging. Working at frog means being empowered to meet the moment, and Make Your Mark on every project, in your studio, your community - and the world at large.

Your Role

• Contribute being part of CRM transformation team undertaking Sales and Service Transformation engagements as an individual contributor/ lead a team to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting projects.
• Conduct thorough assessments of clients' existing systems, processes, and customer engagement methods. Develop and visualize scenarios for the client problem, create a compelling storyline and recommend the best way forward.
• Requirement gathering, document analysis, storyboards, business process definition and description, process modelling, use cases, user stories definition, business analysis, product evaluation and share point of view.
• Stay updated with industry trends, emerging technologies, and best practices related to CRM and customer engagement.
• The candidate will also be expected to help drive the CRM Consulting & Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling.

Your Profile

• The candidate is expected to bring a mix of strong Industry knowledge (Banking, Finance, Energy, Retail etc.) and CRM domain orientation in Client engagements.
• Strong understanding of the Salesforce platform, experience with customization and configuration, and excellent communication and project management skills
• Work with clients to understand their business requirements and design customized Salesforce solutions
• Configure and customize the Salesforce platform, including creating custom fields, workflows, and reports.
• Decompose High Level Requirements into Functional Requirements and User Stories.
• Collaborate with business stakeholders for Requirement validation and documentation.
• Drives Requirement review and rationalization sessions with solution architects.

What you will love about working here

• We recognize the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.

• At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.

• Equip yourself with valuable certifications in the latest technologies such as Generative AI.

Equal Opportunities at frog

Frog and Capgemini Invent are Equal Opportunity Employers encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status, or any other characteristic protected by law.